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Amadeus Airport Self-Service Bag Drop

Amadeus Airport Self-Service Bag Drop

Maximise speed, capacity and flexibility at check-in

Amadeus Airport Self-Service Bag Drop provides a simple, streamlined alternative to legacy baggage drop-off systems. It is a truly common use, hardware agnostic solution, that enables airports to securely manage the end-to-end flow of baggage, from the kiosk to the aircraft. Passengers may drop their bags anytime, anywhere within the airport without agent assistance. The software is managed in Amadeus’ central data centre and is available for all airlines and all airports.

Key benefits
  • Improve operational efficiency  through a fully automated, centrally hosted multi-DCS solution, easily deployed on all airlines an accessible 24/7 


  • Enhance passenger satisfaction with a service up to 6 times faster and available anytime, anywhere in the airport


  • Increase airport capacity and operational efficiency:  up to 50% more capacity gained with bag drop machines and more flexible use of counter space to serve more airlines

Main features
  • A commonly hosted solution that works with all DCS systems and all airlines (Altéa and non-Altéa)
  • Configurable to the specific requirements of airports and airlines
    • Full integration with Baggage Handling System and local airport baggage policies
    • Excess baggage revenue collection available
  • Easy to deploy to all airlines through one single robust network link
    • No impact on live operations thanks to remote integration
    • Hardware agnostic
    • Fully customisable
  • Limited agent intervention thanks to a largely automated exceptions management screen flow
  • Transaction based charging scheme allowing efficient handling of multi-airline billing
  • Full alignment with air industry standards and initiatives (e.g. IATA Fast Travel Initiative, IATA CUSS standards)

Amadeus Airport Self-Service Bag Drop