Amadeus and SWISS recently collaborated on addressing one of airlines’ most serious challenges head-on: disruption management. SWISS was looking for a solution that would make it possible to respond, recover and regain control of an ‘irregular’ situation quickly and efficiently. In doing so, SWISS saw the opportunity to improve satisfaction amongst disrupted passengers and keep customer care costs under control.
about the unique methodology, collaboration and resulting benefits of this SWISS/Amadeus partnership.
Amadeus produces two papers which examine airline disruption in depth
We know that disruption in air travel is inevitable as not all events can be foreseen and controlled. But how airlines deal with disruption has a huge impact on their bottom line and passenger satisfaction. In fact, it is a problem that costs the airline industry US$60b a year.
Amadeus consulted global leaders to produce ‘
a thought-leadership paper which:
highlights the key industry challenges
offers expert insights
identifies options for flight recovery and passenger service improvement
Learn more about the Amadeus suite of Disruption Management solutions: