Customer Experience Management

Customer Experience Management

How can you make travelling with your airline more memorable? Making your customer feel special is key to ensuring loyalty and retention. Amadeus Customer Experience Management can help you achieve this.
 
Amadeus Customer Experience Management is an intuitive end-to-end solution that lets you develop a close relationship with each and every passenger.  You can learn:
  • Who they are (age, destination, purpose of travel…)
  • Which segment they belong to (holiday makers, business executives...)
  • Which services they are likely to buy (vegetarian meal, wifi on-board...)
How?  By collecting data from multiple data sources, churning this into relevant customer insights and using this to personalise your communication with them. 
 
Let's see how customer experience management can work in practice:
  • A flight has been delayed.  Alert your high value passengers, apologise and offer them an upgrade on the next available flight.
  • A passenger is flying with you for the first time.  Get your on-board crew to give a personalised welcome.
These examples of personalised service make a real difference.  They leave a lasting impression.  They help you build loyalty which in turn will drive more revenues for your airline.
 
Products and Solutions
Amadeus Customer Experience Management: Make every customer feel special!
 

Products and Solutions