Amadeus Service Changer

Amadeus Service Changer

Amadeus Service Changer allows airlines to automatically re-price and prepare Electronic Miscellaneous Documents (EMDs) for issuance as part of a voluntary service change, or following a disruption. This helps airlines increase efficiencies as changes can be performed with fewer steps and protect revenues by automatically calculating new prices and remaining/residual value. Customers also benefit from increased service change flexibility, self-service enablement and a faster change process.
Key benefits
  • Increase efficiencies and reduce costs by automating the reissue of EMDs for voluntary and involuntary service changes.
  • Increase adoption of ancillary services, generating incremental airline revenues.
  • Reduce manual input and the potential for errors: average 4 minute time saving per change versus a manual change.
  • Protect revenues and increase profitability with automated calculation of new prices and collection of all due revenues.
  • Improve customer satisfaction by providing faster servicing, ensuring service delivery.
Main features
  • Amadeus is first provider to offer EMD change automation.
  • Single solution covering all channels: e.g. Digital, DCS, travel agency.
  • Manages any type of EMD in voluntary or involuntary change scenarios.
  • Automatic calculation of any balance due and EMD preparation of issuance.
  • li> Digital integration for self-service enablement.