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  • Amadeus Name Change Controller

Amadeus Name Change Controller

Amadeus Name Change Controller

Amadeus Name Change Controller allows airlines to control travel agents’ ability to perform name changes on their reservations, based on a flexible business rules system. This product enables the avoidance of speculative bookings made either to secure preferential fares or to circumvent airline name change fees.
Key benefits
  • Name Change Controller is an answer to critical situations where name change may lead to fraud or to major inconsistencies in the system.
Revenue management and distribution policy enforced:
  • Seats are sold to real passengers at the right fare.
  • The passenger booking the space is the passenger travelling.
  • Differentiates airlines from competition by giving flexibility to trusted selected agents.
  • Reduces costs by automating name changes (no manual servicing, no human errors).
Main features
  • Control of all name elements (first name, last name, passenger type code) and real time prevention Seats are immediately released to the inventory.
  • Highly configurable business rules to adapt to any airlines policy and to permit exceptions. Amadeus Name Change Controller uses the agent, flight and PNR contexts in order to identify and apply the relevant rules.
  • Includes two sets of rules so that the policies for individual and group sales can be clearly separated.
  • The rules are applied at segment level. In a complex itinerary (same or different carriers), the most restrictive policy applies to the whole PNR.