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Amadeus Electronic Miscellaneous Document

Amadeus Electronic Miscellaneous Document

Amadeus Electronic Miscellaneous Document (EMD) is the best in class multi-channel fulfilment solution and is fully integrated into the ancillary services sales flow. An EMD can be issued for any airline ancillary service. With the Amadeus Electronic Miscellaneous Document (EMD), you can document the sale and track the usage of charges, such as residual value, miscellaneous or excess baggage.
 
The services sold using an EMD may either be directly linked to a flight coupon (such as excess baggage, pet in cabin, special meal) or issued independently (for example a train ticket, car rental, rebooking fees), offering a high level of flexibility.
Key benefits
  • EMD enables ancillary services sales and servicing.
  • Cost reduction through simplified accounting.
  • Global industry standard.
  • Increase airline revenues by selling ancillary services in the indirect channel.
  • Systematic tracking of revenue.
  • Fraud reduction.
Main features
  • Integration with ancillary services: automatic pricing, EMD generation and reporting for purchase of ancillary services.
  • Automated handling of airline terms and conditions at POS with Amadeus Ticket and Service Changer, which results, when applicable, in an automatic generation of EMDs for residual value and/or penalty fees.
  • EMD direct in order to distribute airline products out of the BSP environment. EMD sales transactions are reported directly to the airline’s revenue accounting system.
  • EMD interlining: enable airlines to distribute services through interline partners.
Resources
  • Amadeus EMD Server

    Reduce costs and improve revenue collection, while also enhancing the customer experience.