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Amadeus Interactive Advance Seat Reservation

Amadeus Interactive Advance Seat Reservation

Amadeus Interactive Advance Seat Reservation helps airlines enhance service delivery by allowing real-time traveller requests for specific seats. For loyal, high-yield customers it provides personalised seat allocation by pre-selecting preferred seating. Point-of-sale and Frequent Flyer information can also be provided for more accurate and targeted responses to loyal high-yield customers.
Key benefits
  • Increase control: Allows airlines to accept or deny requests in real-time.
  • Increase productivity: Addresses requests immediately.
  • Reduce errors: Limits customer data errors thanks to real-time data validation.
  • Increase revenues: Upsell preferred seating options.
  • Maintain customer loyalty: Improves service to high-yield customers by indicating preferred seating and tailoring other seat options based on customer value as defined by the airline’s policy.
Main features
  • Real time seat reservation service (preferred seats or not) to the distribution network: specific seat request or generic preferences.
  • Group seat reservation.
  • Code share router to route request to the marketing partner.
  • Transmission of passenger loyalty data for personalisation.