Booking and Fulfilment
Airlines can access a full portfolio of Amadeus booking and ticketing solutions helping to increase sales and provide customers with excellent levels of service and choice. Agents can request specific seats for passengers using interactive maps of the aircraft, fulfilling specific passenger needs or preferences. Sales are processed in real-time and airlines can offer agents electronic ticketing, as well as issue EMDs for all add-0n services accompanying the basic fare.
Products and Solutions
Amadeus Interactive Advance Seat Reservation helps airlines enhance service delivery by allowing real-time traveller requests for specific seats. For loyal, high-yield customers it provides personalised seat allocation by pre-selecting preferred seating. Point-of-sale and Frequent Flyer information can also be provided for more accurate and targeted responses to loyal high-yield customers.
Amadeus Interactive Seat Map allows airlines and travel agents to deliver superior service to passengers by displaying real-time and accurate seat information. Point-of-sale and frequent flyer information can be provided for more accurate and targeted response to loyal, high-yield customers.
Amadeus Interactive Sell ensures that when a booking request is made to the airline's inventory, a reliable status response is returned in real-time. According to the status, the sale is confirmed, waitlisted or rejected immediately.
Amadeus Negotiated Space is an automated, flexible and customisable product that enables airlines to allocate a group of seats or “blocked space” to their distribution partners. The airline has full control of its blocked space inventory, which is synchronised in real time with the Amadeus system, and can determine the number of seats it makes available within specific date ranges. Negotiated Space also allows automatic seat re-accommodation following schedule changes or cancellations.
Amadeus PNR Claim gives airlines the possibility to authorise travel agents to retrieve PNRs that were initially created in the carrier’s system and take control of the PNRs for ticket fulfilment or further servicing.
Automate reconciliation process to guarantee accuracy and efficiency.
Amadeus Payment Manager is a web based back-office tool for operational tasks and statistics. It retrieves all payment and sales information (PNR data) with breakdown by country/day/link, etc. It provides a holistic view of the effective functioning of the travel management organisation.
Amadeus optimises payment settlement processes by aggregating sales and payment information to be submitted so that the money can be settled in the airline's account. For Capture we identify authorised and ticketed transactions. For Refund we automate the process, dispatching refund amounts based on the forms of payment (FOPs) used during the ticket life.
Amadeus Essential Card Authorisation enables airlines to obtain real-time card acceptance and reversal via the international card schemes. The authorisation is seamlessly integrated in the GDS' booking and ticketing flows and the result of the card authorisation is automatically added to the PNR.
Amadeus Premium Card Authorisation enables the airline to obtain real-time card authorisation and reversal via their chosen Payment Service Provider (PSPs) or Acquiring Bank. The authorisation is seamlessly integrated in GDS' booking and ticketing flow and the result of the card authorisation is automatically added to the PNR.
Travel customized fraud prevention services.
Amadeus Electronic Miscellaneous Document (EMD) is the best in class multi-channel fulfilment solution and is fully integrated into the ancillary services sales flow. An EMD can be issued for any airline ancillary service. With the Amadeus Electronic Miscellaneous Document (EMD), you can document the sale and track the usage of charges, such as residual value, miscellaneous or excess baggage.
Amadeus is the undisputed leader in electronic ticketing technology, connecting airlines to the world’s largest travel network. Amadeus Electronic Ticketing links airline databases, ticketing servers and Bank Settlement Plans (BSPs) to enable authorised travel agents to issue electronic tickets easily and securely.
Amadeus eTicketing Direct enables authorised Travel Agents to issue Electronic Tickets on the validating carrier’s e-ticket stock and to report these transactions directly to the airline revenue accounting system, without reporting them first to the BSP.
Amadeus Airline Service Fees is an automated solution to collect an airline’s fees associated to payments, such as credit card, from travel agencies. The solution complies with industry standards defined for OB fees and allows fee levels to be customised according to the type of payment method being used.