Digital and Direct Retailing Systems
The Amadeus Digital and Direct Retailing Systems enable airlines to provide their customers with a rich, tailored offer across all offline and online touch-points, using a graphical user interface that boasts unrivalled search, booking and servicing functionalities. Seamless integration with both the Travel Intelligence and Personalisation Systems and the Amadeus Merchandising System, further enhances the shopping experience for travellers, providing personalisation and contextualisation at every step of the customer journey. This results in improved customer satisfaction, increased loyalty and additional revenues for airlines.
Amadeus Retailing User Interfaces help airlines optimise the customer experience across all touch-points: digital (web, tablets, mobile) and physical (kiosk, call centre, DCS agent, airborne) to drive brand loyalty and increase revenues.
Amadeus Mobile Solutions for Airlines let you future-proof your mobile strategy while enhancing the end-to-end customer travel experience, and increasing cost-efficiency and revenues.Find out more