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Amadeus Ticket Changer

Amadeus Ticket Changer

Amadeus Ticket Changer (ATC) maximises cost efficiencies by automating airline ticket reissues and refunds and offers intelligent features that help airlines carry out ticket changes. Amadeus Ticket Changer combines the state-of-the-art Amadeus Fares and Pricing engine, with a powerful, multi-channel ticketing functionality. Based on the ATPCO Category 31 and 33 rules governing airline ticket re-issues and refund conditions, Amadeus Ticket Changer is now used by more than 80 airlines around the world. ATC is available at both manned counters and across self-service channels (airline website and mobile), empowering customers to take control of ticket exchanges and refunds, whilst reducing processing costs for airlines.
 
Key benefits
  • Reduce operational costs and improve efficiencies by automating airline ticket reissues and refunds in airline call centres and ticket offices. A reissue performed with ATC in a voluntary context, takes 2 minutes instead of an average 15 minutes.
  • Protect revenues by securing any fare/tax differences and change fee collection, helping to minimise revenue leakage linked to lengthy manual processes.
  • Enhance the end-user experience by ensuring  customers can quickly and easily find the right flight for their budget, and access a more reliable and simplified service for online ticket reissues and refunds.
Main features
  • Amadeus Ticket Changer Reissue: automates the necessary calculations to re-issue airline tickets and stores the results in the correct ticketing formats required for subsequent document issuance.
  • Amadeus Ticket Changer Shopper: combines the advanced shopping experience of Amadeus Flex Pricer with the superior reliability and accuracy of Amadeus Ticket Changer Reissue. This tool enables customers to easily choose new flights and more flexible fares thanks to the calendar display and the upsell panel.
  • Amadeus Ticket Changer Miles Upgrade: automatically computes the upgrade of a commercial airline ticket to a superior cabin using air miles. The calculation of the upgrade is filed in miles and the tax difference calculation is provided in the payment currency.
  • Amadeus Ticket Changer Involuntary: handles the reissuance of tickets in involuntary situations.  It overrides change conditions, waives change penalties and carries forward the original fare conditions to the new tickets.
  • Amadeus Ticket Changer Dynamic Waiver: allows airlines to introduce commercial measures in a disruption context and have the system in place to automatically apply these at reissuance time, when passengers request a ticket exchange.
  • Amadeus Ticket Changer Refund: automates the ticket refund process, using the ATPCO Rule Category 33 for voluntary refunds. This  end-to-end solution helps airlines manage all refund scenarios and performs an immediate, accurate calculation of the refund amount and cancellation fee, for any type of airline ticket.
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Resources
  • Amadeus Ticket Changer

    Provides airlines with a comprehensive portfolio of automated solutions to efficiently manage ticket exchanges and refunds across all channels.