- Airline Needs
- Sell to travellers
- Differentiate your offer
- Enhance customer experience
- Amadeus Interactive Advance Seat Reservation
- Amadeus Interactive Seat Map
- Frequent Flyer
- Amadeus Award Suite
- Amadeus Altéa Self-Service solutions
- Amadeus Altéa Compensation Management
- Amadeus Altéa Interactive Awards
- Amadeus Loyalty Management
- Amadeus Customer Service Centre
- Amadeus Loyalty Partner Management Services
- Amadeus Customer Experience Management
- Amadeus Altéa Corporate Recognition
- Amadeus Altéa Departure Control - Customer Management
- Amadeus Availability Calculator
- Amadeus Carrier Preferred Display Management
- Amadeus Dynamic Availability
- Amadeus Journey Data
- Point of Commencement
- Altéa Network Revenue Management
- Altéa Segment Revenue Management
- Amadeus Altéa Group Manager
- Altéa Revenue Availability with Active Valuation
- Amadeus Airline Cloud Availability
- Amadeus Dynamic Pricing
- Amadeus Altéa Inventory
- Amadeus Ticketing Platform
- Amadeus Fares & Pricing Engine
- Amadeus Airline Ancillary Services
- Amadeus EMD Server
- Payment and revenue protection
- Amadeus Payment Manager Module option
- Amadeus Availability Management Advanced
- Card Capture
- Essential Card Authorisation
- Premium Card Authorisation
- Amadeus Married Segment Control
- Amadeus Airline Service Fees
- Fraud Management
- Amadeus Name Change Controller
- Amadeus Currency Converter
- Amadeus Payment Authorisation
- Amadeus Payment Capture & Amadeus Payment Refund
- Amadeus Bank Settlement Reconciliation
- Amadeus Alternative Methods of Payment
- Amadeus Revenue Accounting
- Altéa Booking Intelligence
- Amadeus Revenue Integrity
- Airline Insight
- Efficiency management
- Airline Systems
- Digital and Direct Retailing Systems
Global Distribution and Indirect Retailing
Global Merchandising System
Travel Intelligence and Personalisation Systems
Airline Core Systems
Amadeus Ticket Changer
- Reduce operational costs and improve efficiencies by automating airline ticket reissues and refunds in airline call centres and ticket offices. A reissue performed with ATC in a voluntary context, takes 2 minutes instead of an average 15 minutes.
- Protect revenues by securing any fare/tax differences and change fee collection, helping to minimise revenue leakage linked to lengthy manual processes.
- Enhance the end-user experience by ensuring customers can quickly and easily find the right flight for their budget, and access a more reliable and simplified service for online ticket reissues and refunds.
- Amadeus Ticket Changer Reissue: automates the necessary calculations to re-issue airline tickets and stores the results in the correct ticketing formats required for subsequent document issuance.
- Amadeus Ticket Changer Shopper: combines the advanced shopping experience of Amadeus Flex Pricer with the superior reliability and accuracy of Amadeus Ticket Changer Reissue. This tool enables customers to easily choose new flights and more flexible fares thanks to the calendar display and the upsell panel.
- Amadeus Ticket Changer Miles Upgrade: automatically computes the upgrade of a commercial airline ticket to a superior cabin using air miles. The calculation of the upgrade is filed in miles and the tax difference calculation is provided in the payment currency.
- Amadeus Ticket Changer Involuntary: handles the reissuance of tickets in involuntary situations. It overrides change conditions, waives change penalties and carries forward the original fare conditions to the new tickets.
- Amadeus Ticket Changer Dynamic Waiver: allows airlines to introduce commercial measures in a disruption context and have the system in place to automatically apply these at reissuance time, when passengers request a ticket exchange.
- Amadeus Ticket Changer Refund: automates the ticket refund process, using the ATPCO Rule Category 33 for voluntary refunds. This end-to-end solution helps airlines manage all refund scenarios and performs an immediate, accurate calculation of the refund amount and cancellation fee, for any type of airline ticket.
Amadeus helps you connect to the travel ecosystem where all your partners can come together to do business. With access to our community of travel agents and other travel players, you can discover new revenue streams for your airline.
Amadeus helps you anticipate your customers' needs and use advanced merchandising techniques to propose personalised products and services which will boost passenger spend and drive ongoing loyalty.
Amadeus offers sophisticated solutions that help you save costs and generate increased revenues. Our products and services empower, optimise and enforce your business processes, procedures and reporting, allowing you to grow your business profitably.
The Amadeus Digital and Direct Retailing Systems provide airlines with call centre, city/airport ticket office and digital solutions for all their direct channels. Future plans include more advanced retailing, multi-device support (web, tablets, mobile), XML capabilities and improved personalisation.
The Amadeus Global Merchandising System allows airlines to pursue advanced merchandising techniques, including personalisation, dynamic pricing and packaging. The merchandising system can be integrated into the Altéa Suite or is available in standalone mode.
Amadeus Travel Intelligence provides each airline with actionable and unique business insights which can be fed into the Amadeus Personalisation system, in order to deliver a customised and contextualised passenger experience across the entire journey.
The Amadeus Airline Core Systems are at the heart of any airline’s commercial operations. They are made up of the Altéa PSS Suite, combined with revenue management and financial solutions.
What our customers say about us
Luxair Luxembourg Airlines introduces new “Manage my Booking” Online SuiteGo to Luxair Press Release