- Airline Needs
- Sell to travellers
- Differentiate your offer
- Enhance customer experience
- Amadeus Award Suite
- Amadeus Altéa Corporate Recognition
- Amadeus Altéa Compensation Management
- Amadeus Altéa Interactive Awards
- Amadeus Altéa Self-Service solutions
- Amadeus Customer Service Centre
- Amadeus Customer Experience Management
- Amadeus Loyalty Management
- Amadeus Loyalty Partner Management Services
- Interactive Advance Seat Reservation
- Interactive Seat Map
- Amadeus Altéa Departure Control - Customer Management
- Frequent Flyer
- Altéa Revenue Availability with Active Valuation
- Amadeus Altéa Inventory
- Amadeus Altéa Group Manager
- Amadeus Fares & Pricing Engine
- Availability Calculator
- Carrier Preferred Display
- Dynamic Availability
- Journey Data
- Point of Commencement
- Amadeus Ticketing Platform
- Amadeus Airline Ancillary Services
- Amadeus Electronic Miscellaneous Document Server
- Altéa Segment Revenue Management
- Payment and revenue protection
- Amadeus Fraud Management
- Amadeus Currency Converter
- Amadeus Alternative Methods of Payment
- Amadeus Bank Settlement Reconciliation
- Amadeus Payment Manager
- Essential Card Authorisation
- Card Capture
- Availability Management
- Married Segment Control
- Premium Card Authorisation
- Airline Service Fees
- Name Change Controller
- Altéa Booking Intelligence
- Amadeus Payment Authorisation
- Amadeus Revenue Accounting
- Amadeus Revenue Integrity Platform
- Amadeus Airline Insight
- Efficiency management
- Airline Systems
- Digital and Direct Retailing Systems
Global Distribution and Indirect Retailing
Global Merchandising System
Travel Intelligence and Personalisation Systems
Airline Core Systems
Amadeus Altéa Reservation Desktop Web
- Enhance customer service: Specifically developed for airlines, the solution has been designed to meet users' needs in terms of display, guidance and interactions. Whether novice or expert, all agents are faster and more accurate when answering a question or amending a travel journey. They can focus their full attention on servicing their clients.
- Increase productivity: New users become fully productive within a few weeks, while expert users can enjoy the new user-friendly graphical user interface and continue to input cryptic entries and shortcuts. Overall, airline agents spend less time on average on the phone for each customer.
- Control costs: Altéa Reservation Desktop Web helps to reduce costs, particularly in training and deployment, and also minimises mistakes due to human error.
- Easy deployment: The solution is a fully web-based (thin client) application and only requires internet access and user credentials. Altéa Reservation Desktop Web can be easily deployed to any location including airline contact centres and offices, airline or city ticketing offices, outsourced call centres, airport CUTE environments and home workers. (Note: security is guaranteed by Amadeus Login and Security Server.)
- Tailored to your needs: It can meet your specific market requirements and business needs, with many customisable elements.
- Guided flows: Next actions are suggested.
- Configurable panels: Customised to your business processes and your business.
- Customisation options: E.g. integration of Altéa Reservation Desktop Web into Departure Control System.
- Smart functions: Including autocomplete, keyboard navigation.
- Integration of fully embedded value-add services: E.g Amadeus Ticket Changer, Ancillary Services Catalogue.
- Call centre integration functionality: Requent flyer profiles automatically displayed and secure phone payment processes.
- Altéa Reservation Desktop Web can also be adapted to local language needs: It is currently available in 3 languages: English, Brazilian Portuguese and soon in Japanese.
The Amadeus Digital and Direct Retailing Systems provide airlines with call centre, city/airport ticket office and digital solutions for all their direct channels. Future plans include more advanced retailing, multi-device support (web, tablets, mobile), XML capabilities and improved personalisation.
Deploy your airline’s distribution and merchandising strategies through the world’s largest travel network to maximise revenue generation opportunities. Access new markets, partners and technology, to personalise and differentiate your airline’s offer and deliver a consistent shopping experience.
The Amadeus Global Merchandising System allows airlines to pursue advanced merchandising techniques, including personalisation, dynamic pricing and packaging. The merchandising system can be integrated into the Altéa Suite or is available in standalone mode.
Amadeus Travel Intelligence provides each airline with actionable and unique business insights which can be fed into the Amadeus Personalisation system, in order to deliver a customised and contextualised passenger experience across the entire journey.
The Amadeus Airline Core Systems are at the heart of any airline’s commercial operations. They are made up of the Altéa PSS Suite, combined with revenue management and financial solutions.
Amadeus helps you connect to the travel ecosystem where all your partners can come together to do business. With access to our community of travel agents and other travel players, you can discover new revenue streams for your airline.
Amadeus helps you anticipate your customers' needs and use advanced merchandising techniques to propose personalised products and services which will boost passenger spend and drive ongoing loyalty.
Amadeus offers sophisticated solutions that help you save costs and generate increased revenues. Our products and services empower, optimise and enforce your business processes, procedures and reporting, allowing you to grow your business profitably.