• Amadeus Home
  • Airlines
  • Airline Systems
  • Airline Core Systems
  • Altéa Suite
  • Reservation
  • Amadeus Altéa Customer Contact

Amadeus Altéa Customer Contact

Amadeus Altéa Customer Contact

Amadeus Altéa Customer Contact is a customer centric solution that allows you to instantly inform your travelers of critical flight-related information and provide important service updates via SMS, E-mail or Push notification to a smartphone app in real-time. The solution also allows you to pro-actively propose offers and services best suited to your passenger’s needs. Amadeus Altéa Customer Contact leverages the seamless Altéa Suite, so you can send automated and personalized notifications throughout the customer life cycle from reservations, through to departure. It helps you maintain an active dialogue with your valuable travellers enhancing their end-to-end travel experience.
Key benefits
  • Gain operational efficiency: Automate notifications, reduce and redirect call center workloads and associated costs. Reduce the need for last-minute re-accommodation at the airport and minimize flight compensation payments by informing passengers of changes in real time.
  • Increase customer satisfaction: Enhance the passenger’s travel experience with timely proactive notifications on flight change and important service updates.
  • Increase revenue opportunities: Propose offers best suited to the passenger’s needs and drive ancillary revenue.
Main features
  • Complete range of notifications: Real-time, automated, personalised alerts offered via three comprehensive modules,
    • Flight Change – e.g. Flight delay, Re-accommodation
    • Passenger Service – e.g. Boarding gate change, Waitlist clearance
    • Loyalty & Merchandising – e.g. Ancillary services, Mileage balance accrual
  • Multiple message delivery media: SMS, Email, Push notification to smartphone app, XML files to airline.
  • Solution flexibility: Exhaustive customisation possible to accommodate airline’s business rules and content & layout of each message.
  • End-to-End solution support: Message delivery acknowledgement, notification failure queuing and re-try mechanism, security settings for passenger’s contact information and monthly reports.

Find out more