- Airline Needs
- Distribute through Amadeus TA community
- Travel Audience Digital Advertising
- Amadeus Metasearch
- Amadeus Metabooking
- Travel Audience Meta Connect
- Amadeus Electronic Ticketing
- Amadeus Interactive Sell
- Amadeus Electronic Ticketing Direct
- Amadeus Electronic Ticketing for LCCs
- Amadeus Ticketless Access
- Amadeus PNR Claim
- Numeric Availability
- Amadeus Operational Flight Information
- Amadeus EMD Server
- Integrate other travel provider content
- Distribute through Amadeus TA community
- Sell to travellers
- Differentiate your offer
- Enhance customer experience
- Amadeus Interactive Advance Seat Reservation
- Amadeus Interactive Seat Map
- Frequent Flyer
- Amadeus Altéa Compensation Management
- Amadeus Customer Service Centre
- Amadeus Altéa Interactive Awards
- Amadeus Altéa Departure Control - Customer Management
- Amadeus Altéa Self-Service solutions
- Amadeus Loyalty Management
- Amadeus Loyalty Partner Management Services
- Amadeus Altéa Corporate Recognition
- ATC Dynamic Waiver
- ATC Involuntary
- Amadeus Customer Experience Management
- Amadeus Carrier Preferred Display Management
- Amadeus Dynamic Availability
- Amadeus Journey Data
- Point of Commencement
- Altéa Network Revenue Management
- Altéa Segment Revenue Management
- Amadeus Altéa Group Manager
- Altéa Revenue Availability with Active Valuation
- Amadeus Airline Cloud Availability
- Amadeus EMD Server
- Amadeus Altéa Inventory
- Amadeus Ticketing Platform
- Amadeus Fares & Pricing Engine
- Amadeus Passenger Recovery
- Amadeus Dynamic Pricing
- Amadeus SkyCAST by Optym
- Amadeus SkyMAX by Optym
- Amadeus SkyPLAN by Optym
- Amadeus SkySYM by Optym
- Amadeus SkyWORKS by Optym
- Amadeus Airline Ancillary Services
- Payment and revenue protection
- Amadeus Payment Manager Module option
- Amadeus Availability Management Advanced
- Card Capture
- Essential Card Authorisation
- Premium Card Authorisation
- Amadeus Married Segment Control
- Amadeus Airline Service Fees
- Fraud Management
- Amadeus Name Change Controller
- Altéa Booking Intelligence
- Amadeus Currency Converter
- Amadeus Alternative Methods of Payment
- Amadeus Payment Capture & Amadeus Payment Refund
- Amadeus Bank Settlement Reconciliation
- Amadeus Revenue Integrity
- Amadeus Payment Authorisation
- Amadeus Revenue Accounting
- Airline Insight
- Efficiency management
- Airline Systems
- Digital and Direct Retailing Systems
Global Distribution and Indirect Retailing
Global Merchandising System
Travel Intelligence and Personalisation Systems
Airline Core Systems
Amadeus Altéa Departure Control - Customer Management
- Effective workflow: Guide your agent step by step, ensuring they follow best practices with a workflow-driven and intuitive Graphical User Interface.
- Optimised customer processes: Simplify and speed up your core customer processes at the airport by automating error-prone and repetitive tasks.
- Increase customer satisfaction: Ensure a superior customer experience at the airport with personalised service, taking into account your customer’s profile and value.
- Maximise revenue: Maximise all last-minute airport revenue opportunities while avoiding regulatory penalties.
- Reliable implementation expertise: Benefit from Amadeus’ proven implementation expertise.
- Seamless integration: Take advantage of perfect integration with Amadeus Altéa Reservation, Amadeus Altéa Inventory and Amadeus Altéa Departure Control - Flight Management as well as Amadeus Altéa Customer Server, where all frequent flyer information is stored.
- Check-in: Simplified customer-centric identification process and intuitive workflow. Key check-in steps are fully automated, including smart seating logic, validation of tickets, and regulatory checks through check-in.
- Advanced baggage management: Automated application of airline baggage policies and easy collection of baggage fees. Altéa Departure Control – Customer Management can interface with automated baggage systems.
- Standby management: Proactive management (proactive onload and re-grade, Voluntary Denied Boarding (VDB) offers, and offers for earlier flights) to solve as many issues as possible, as early as possible. In addition, just before flight closure, an optimised onload & regrade recommendation can be applied in one click for the full flight.
- Boarding management: Your gate agents can rely on an integrated dynamic agent alert system and customer tracking to quickly resolve any boarding issue.
- Disruption management: Automated or guided transfer of passengers, taking into account each customer’s unique value. Ensure customer service continuity thanks to data transfers between all Altéa solutions.
- Customer value: At each step of the customer management process, Altéa Departure Control – Customer Management identifies the value of your customers. Through pre-defined business rules you will be able to offer personalised services to your high-value customers.
- Self-service check-in: With Amadeus Altéa Self-Service Check-in, you can empower your customers to check in through multiple check-in channels and options including Internet, kiosk, mobile and automated check-in.
- Ancillary services and payment: Integrate your ancillary services strategy with your airline departure control system (DCS) to increase revenue and make the process as easy as possible for your customers.
- Compensation management: Amadeus Altéa Compensation Management helps you deliver and manage compensation vouchers directly from Altéa Departure Control – Customer Management. A recommendation is provided by the system and the workflows ensure a smooth delivery of the vouchers. Compensation vouchers can then be updated at any time from Altéa Departure Control – Customer Management as long as they are valid.
- Baggage tracking: With Amadeus Altéa Baggage Tracking, you can track all checked-in baggage in real time, within Altéa Departure Control – Customer Management.
- Ground handling: Manage the customers of all the airlines you handle within the same application.
- Web integration: Integrate your HTML pages or applications in Altéa Departure Control – Customer Management’s Graphical User Interface, expanding the scope of possibilities for customer service at the airport.
- Amadeus Altéa Roaming Agent: Access Altéa Departure Control – Customer Management from a tablet device and reduce airport real estate costs while enhancing your customer service.
Amadeus helps you connect to the travel ecosystem where all your partners can come together to do business. With access to our community of travel agents and other travel players, you can discover new revenue streams for your airline.
Amadeus helps you anticipate your customers' needs and use advanced merchandising techniques to propose personalised products and services which will boost passenger spend and drive ongoing loyalty.
Amadeus offers sophisticated solutions that help you save costs and generate increased revenues. Our products and services empower, optimise and enforce your business processes, procedures and reporting, allowing you to grow your business profitably.
The Amadeus Digital and Direct Retailing Systems provide airlines with call centre, city/airport ticket office and digital solutions for all their direct channels. Future plans include more advanced retailing, multi-device support (web, tablets, mobile), XML capabilities and improved personalisation.
Deploy your airline’s distribution and merchandising strategies through the world’s largest travel network to maximise revenue generation opportunities. Access new markets, partners and technology, to personalise and differentiate your airline’s offer and deliver a consistent shopping experience.
The Amadeus Global Merchandising System allows airlines to pursue advanced merchandising techniques, including personalisation, dynamic pricing and packaging. The merchandising system can be integrated into the Altéa Suite or is available in standalone mode.
Amadeus Travel Intelligence provides each airline with actionable and unique business insights which can be fed into the Amadeus Personalisation system, in order to deliver a customised and contextualised passenger experience across the entire journey.
The Amadeus Airline Core Systems are at the heart of any airline’s commercial operations. They are made up of the Altéa PSS Suite, combined with revenue management and financial solutions.