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Amadeus Altéa Departure Control - Customer Management

Altéa Departure Control - Customer Management

Amadeus Altéa Departure Control – Customer Management is the ultimate airline departure control system (DCS) to master the end-to-end customer experience at the airport and beyond.
 
Powered by the latest technology and based entirely on open systems, Altéa Departure Control – Customer Management automates key airport processes from passenger check-in to departure. Seamlessly integrated with the Altéa Suite, Amadeus’ airline DCS streamlines your agent’s activities and optimises every revenue opportunity right up to departure.
Key benefits
  • Effective workflow: Guide your agent step by step, ensuring they follow best practices with a workflow-driven and intuitive Graphical User Interface.
  • Optimised customer processes: Simplify and speed up your core customer processes at the airport by automating error-prone and repetitive tasks.
  • Increase customer satisfaction: Ensure a superior customer experience at the airport with personalised service, taking into account your customer’s profile and value.
  • Maximise revenue: Maximise all last-minute airport revenue opportunities while avoiding regulatory penalties.
  • Reliable implementation expertise: Benefit from Amadeus’ proven implementation expertise.
  • Seamless integration: Take advantage of perfect integration with Amadeus Altéa Reservation, Amadeus Altéa Inventory and Amadeus Altéa Departure Control - Flight Management as well as Amadeus Altéa Customer Server, where all frequent flyer information is stored.
Main features
  • Check-in: Simplified customer-centric identification process and intuitive workflow. Key check-in steps are fully automated, including smart seating logic, validation of tickets, and regulatory checks through check-in.
  • Advanced baggage management: Automated application of airline baggage policies and easy collection of baggage fees. Altéa Departure Control – Customer Management can interface with automated baggage systems.
  • Standby management: Proactive management (proactive onload and re-grade, Voluntary Denied Boarding (VDB) offers, and offers for earlier flights) to solve as many issues as possible, as early as possible. In addition, just before flight closure, an optimised onload & regrade recommendation can be applied in one click for the full flight.
  • Boarding management: Your gate agents can rely on an integrated dynamic agent alert system and customer tracking to quickly resolve any boarding issue.
  • Disruption management: Automated or guided transfer of passengers, taking into account each customer’s unique value. Ensure customer service continuity thanks to data transfers between all Altéa solutions.
  • Customer value: At each step of the customer management process, Altéa Departure Control – Customer Management identifies the value of your customers. Through pre-defined business rules you will be able to offer personalised services to your high-value customers.
Amadeus Altéa Departure Control – Customer Management options
  • Self-service check-in: With Amadeus Altéa Self-Service Check-in, you can empower your customers to check in through multiple check-in channels and options including Internet, kiosk, mobile and automated check-in.
  • Ancillary services and payment: Integrate your ancillary services strategy with your airline departure control system (DCS) to increase revenue and make the process as easy as possible for your customers.
  • Compensation management: Amadeus Altéa Compensation Management helps you deliver and manage compensation vouchers directly from Altéa Departure Control – Customer Management. A recommendation is provided by the system and the workflows ensure a smooth delivery of the vouchers. Compensation vouchers can then be updated at any time from Altéa Departure Control – Customer Management as long as they are valid.
  • Baggage tracking: With Amadeus Altéa Baggage Tracking, you can track all checked-in baggage in real time, within Altéa Departure Control – Customer Management.
  • Ground handling: Manage the customers of all the airlines you handle within the same application.
  • Web integration: Integrate your HTML pages or applications in Altéa Departure Control – Customer Management’s Graphical User Interface, expanding the scope of possibilities for customer service at the airport.
  • Amadeus Altéa Roaming Agent: Access Altéa Departure Control – Customer Management from a tablet device and reduce airport real estate costs while enhancing your customer service.
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