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Amadeus Loyalty Partner Management Services

Amadeus Loyalty Partner Management Services

Amadeus Loyalty Partner Management Services is a platform to help manage loyalty data exchange procedures between your airline and your air and non-air partners.
Key benefits
  • Simplify loyalty data exchanges with your partners: You can now submit just one set of files daily to Amadeus Loyalty Partner Management Services and communicate with your alliance, airline and non-air partners. Say goodbye to the complexities of managing individual file exchanges with a multitude of partners. Your files are automatically checked, processed and dispatched to the appropriate loyalty systems, while hand-back files are recovered and returned to you.
  • Develop alliances and partnerships faster: Take the pain out of signing new partnerships, with no need to develop new IT solutions each time you set up a new agreement. Amadeus Loyalty Partner Management Services can exchange data with any alliance, non-alliance or non-air loyalty system.
  • Optimise your IT resources: With Amadeus Loyalty Partner Management Services you can re-allocate your IT resources and manpower to other essential activities. End-to-end testing and certification, partner queries and dispute resolution related to missing files or format exceptions are all offered as part of the solution.
  • Generate reports and monitor your partner transactions: Use the built-in reports or customise them to match your specific needs and keep track of your loyalty partner financial flows.
  • Integrate your systems: Amadeus Loyalty Partner Management Services integrates seamlessly with your existing systems as well as with those of other airlines, program partners and service providers.
  • A future-proof solution: Take full advantage of Amadeus’ leadership in travel industry solutions and its continuous investment in new technologies.
Main features
For any airline:
  • Handles accrual files exchanges on a daily basis for accrual and retroactive files in both directions, plus hand-backs.
  • Automatically checks file format, validates data fields, maps marketing/operating carriers, makes class checks and submits information to loyalty systems.
  • Tracks any missing files.
  • Centralises hand-back files and distributes to airlines.
For any Amadeus loyalty partner airline:
  • Manages all flight accruals on behalf of the airline, plus file exchanges with alliance airlines.
  • Checks membership numbers and allocates points to members.
  • Verifies retroactive claims.
  • Manages the billing process.
For alliances:
  • Acts as a central hub for all files exchanges.
  • Provides all the functionalities listed for airlines and Amadeus loyalty partner airlines to all the member airlines.
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