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Amadeus Customer Service Centre

Amadeus Customer Service Centre

Amadeus Customer Service Centre is a comprehensive customer contact and customer relationship management solution for airlines. It has a complete and user-friendly website, a powerful distribution engine that enables you to manage incoming messages, an advanced and customisable approval mechanism for outgoing messages, and an advanced interfacing module that allows integration with different systems, both internally and externally.
Key benefits
  • Manage all your customer contacts using a single tool: Amadeus Customer Service Centre manages all data concerning customer relations for both loyalty program members and non-members.
  • Customise your workflow: Amadeus Customer Service Centre can be used by multiple departments. Set rules to direct incoming customer messages to the most appropriate agent and easily configure approval systems or outgoing messages. Use multiple communication channels (web, e-mail, SMS, fax) to optimise your customer relationship management.
  • Seamless integration with your existing systems: An advanced interfacing module enables Amadeus Customer Service Centre to exchange information seamlessly with a number of airline systems including loyalty management and data warehouses, as well as your insurance and baggage tracking systems.
  • Full reporting: Use built-in standardised reports, or customise them to meet your specific needs for monitoring and analysing your customer contacts.
  • Fully scalable, web-based solution: Amadeus Customer Service Centre can be used by small, large, network and low-cost carriers. Accessible via a web browser, it is perfectly scalable in terms of both complexity and number of customers.
Main features
  • Amadeus Customer Service Centre stores comprehensive customer profiles containing all the important data including contact information, job title, corporate data and links to frequent flyer programs.
  • Records a comprehensive customer history for each individual customer.
  • Amadeus Customer Service Centre streamlines workflow management to handle all communication, from distribution tools to monitoring tools.
  • All functionalities are available via a complete and configurable web interface.
  • The reporting module is available through the web interface and can provide detailed and customised reports.
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