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Amadeus Altéa Self-Service solutions

Amadeus Altea Self-Service Check-in

Amadeus Altéa Self-Service Check-in helps you empower your customers with multiple options for check-in including airline kiosk check-in, internet, mobile, and automated check-in. It offers consistent and reliable customer service, regardless of the channel used. You can also take kiosk check-in a step further by adopting the new Altéa Self-Service Bag Drop application.

Amadeus’ self-service check-in system helps airlines already using Amadeus Altéa Departure Control to develop and offer self-service check-in capabilities quickly and easily.

Altéa Self-Service Check-in also ensures an unrivalled level of flexibility and reliability thanks to its unique architecture and seamless integration with Amadeus Altéa Departure Control.
Key benefits
  • Increase customer satisfaction: Empower your customers to check-in using their preferred method, enhancing their travel experience.
  • Increase speed of development: Develop self-service check-in capabilities as fast as possible, with a comprehensive multi-channel solution to reduce check-in costs.
  • Maintain control: Maintain full control of your self-service check-in strategy while working with Amadeus as a single point of contact.
  • Seamless integration: Take advantage of perfect integration with Amadeus Altéa Departure Control to ensure consistency of customer service across all channels and options.
Main features
  • Multi-channel support: Amadeus Altéa Self-Service Check-in supports many integrated channels including Internet, kiosk, mobile, automated check-in.
  • Amadeus Altéa Self-Service Bag Drop: Allows your customers to independently drop off their bags after completing their kiosk check-in and printing their bag tags – a two-step process that will mean shorter queues at the airport. The solution works on any type of self-service bag drop hardware.
  • Modular capability: Fully-modular central administration and monitoring tools for your airline’s self-service check-in system.
  • Check-in opening notification: Communicate with your passengers via mobile phone, informing them that check-in is open, and explaining their check-in options.
  • Mobile boarding pass compatibility: Your mobile boarding passes will be compatible with most mobile devices in the market, and also with main barcode standards. HTML5 and Apple Passbook are supported for offline storage of boarding passes.
  • Customisation: Personalise your airline branding, screen layout, language, text and process flows for your Amadeus self-service check-in system.
  • Altéa Self-Service Check-in

    Implement your self-service strategy through all channels with Amadeus Altéa Self-Service Check-in and empower your customers to check in as they want.