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Amadeus Altéa Compensation Management

Amadeus Altéa Compensation Management

Amadeus Altéa Compensation Management helps you to manage flight compensation and passenger care for travel disruptions more effectively, reducing costs and increasing customer satisfaction.
Key benefits
  • Enhance customer service: Provide high quality and fast service during a travel disruption, minimising inconvenience to your passengers.
  • Reduce costs: Bring your flight compensation costs under control
  • Minimise errors: Automate flight compensation and customer care processes to ensure your agents deliver the right compensation in every possible scenario.
Main features
  • Guided issuance workflow: Provide your airline agents with all the information required to issue flight compensation vouchers when necessary, through a user-friendly and intuitive process.
  • Powerful computation engine: Deliver accurate compensation options for your airline agents to choose from,,with intelligent processing of data related to the type of disruption, the profile of the traveller, and your flight compensation and customer care policies.
  • Post-issuance management: Easily retrieve and update flight compensation vouchers using their unique reference numbers, and display and update the voucher status.
  • Compensation tracking and reporting: Assess the cost of disruptions and flight compensation with a complete structured XML report sent to you daily.
  • Compensation configuration: Define the reasons, the necessary conditions, and content of your customer’s entitlement to flight compensation and care vouchers.
Resources
  • Altéa Compensation Management

    Take control of your airline’s compensation costs by guiding agents to offer the right compensation to each traveller in any disruption scenario... anywhere.