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ATC Dynamic Waiver

ATC Dynamic Waiver

Sometimes you are forewarned that there will be disruptions to your flight schedules.  This may be due to strikes or adverse weather conditions which you know are going to have an impact on your flight departures.  In such cases, ATC Dynamic Waiver lets you plan ahead by having a ticket reissue process in place. 
 
Depending on each disruption scenario, you can apply a differentiated level of waiving or a combination of waivers. For example, you can decide to make the change free of charge for a flight that you know will not be full, but charge the fare difference for transferring to a non-preferred airline partner. Once you have filed the temporary reissue rules, passengers can change their tickets at your ticketing desks or via your online touchpoints.
 
Key benefits
  • You can limit the impact of disruption on your passengers by providing a proactive and streamlined reissue process: either at the ticketing desk or customers can use your online self-service tools
  • You can decide which commercial rules to implement for tickets reissues: this includes waiver level, itinerary definition, permitted travel date/re-issuance date, routing options and more
  • You can keep a tight control on costs with automatic ticket re-pricing and by limiting transfer options to your preferred airline partners
Main features
  • You can define the specific waiver types to be applied and customer eligibility through matching criteria
  • At repricing time, ATC Reissue and Shopper will automatically check if a waiver has been filed
  • Ticket reissues are managed consistently across all your channels: ticket desk, online and mobile

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