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Fraud Management

Fraud Management

Amadeus has a unique place in the value chain – between Payment Settlement Plans, acquirers, airlines, travel agencies, industry bodies and others. With this holistic view, Amadeus is ideally placed to work with the airline industry to help reduce the level of card fraud. Amadeus Fraud Management solution allows airlines to take a more sophisticated approach to minimising credit card fraud for all bookings processed via the Amadeus GDS.
Key benefits
  • Increase sales by allowing sales in more countries and by distributing through more OTAs.
  • Reduce credit card fraud-related chargebacks by identifying high-risk bookings made in the GDS channel.
  • Reduce the operating cost for your Airline to manage the chargeback processes (e.g. back office staff, fees, cost of opportunity).
  • Improve relationship with travel agencies by reducing Airline Debit Memos (due to chargebacks) by supporting the agency with a better fraud detection tool.
  • Ensure the right balance between low levels of fraud, high percentage of acceptance rates and an enhanced customer experience.
  • Protect brand reputation.
Main features
  • Amadeus Payment Platform has integrated the best-in-class fraud screening partners (Accertify, Cybersource, Retail Decisions).
  • Omni-channel anti-fraud solution, in order to avoid fraud shifting from direct channels to indirect channels.
  • Real time transactions screening, before authorisation and ticket issuance.
  • Unrivalled travel data (e.g. PNR information) combined with the payment information is used to perform the fraud screening and take an informed decision (accept -OK-, deny-KO-, further review -Challenge-).
  • The fraud check result is stored in the PNR and Amadeus can automate specific actions (issue/void) on the booking, according to fraud results (OK/KO) after manual review for the suspicious transactions.
  • Independent and almost unlimited rules for different scenarios, such as market, special customer types and other strategic segmentations that an airline might require.
  • Compliant processing with the security standards, such as PCI DSS.