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Amadeus Passenger Recovery

Amadeus Passenger Recovery

Disruption, caused by flight delays and cancellations, costs the airline industry billions of dollars every year and creates major inconvenience for passengers.  Re-accommodating large numbers of passengers quickly and efficiently is essential, in order to protect airline revenues and minimise the negative impact on travellers.
 
Amadeus Passenger Recovery is an automated solution which manages passenger re-accommodation for one or multiple flights.  Once the schedule event is received, Amadeus Passenger Recovery proposes an optimal passenger recovery plan, rebooks services, re-issues tickets and EMDs, transfers bags and checks passengers onto their new flight.  This process takes into account real-time flight availability (within the airline's network and beyond), airline policies and passenger prioritisation.
Key benefits
  • Revenue protection: Optimises the load between high-yield seat sales (e.g. business, last minute bookings) and re-accommodation requirements, in order to maximise seat capacity on all available flights
  • Cost of operations: The passenger recovery plan automatically streamlines all elements of re-accommodation (e.g. ticket re-issuance, baggage reconciliation, re-booking special services)
  • End-user experience: Proposes the best, alternative travel options to passengers - focusing on high-value customers and those with special needs - to minimise any inconvenience and negative sentiment
  • Brand identity: protects the airline brand by handling both minor and major disruptions with speed and efficiency
 
Main features
  • High performance:  Amadeus Passenger Recovery has the capacity to handle the re-accommodation of 50 flights with 8000 passengers, in less than 40 minutes
  • Full integration with Altéa modules: The settings and policies defined in the airline's 'Re-accommodation and Disruption Transfer' process are automatically incorporated into each Altéa module (e.g. Schedule, Reservation, Inventory, Ticketing, DCS)
  • Optimisation templates: Airlines can define customised recovery templates in order to apply and compare different optimisation strategies before triggering the recovery plan
  • Ease of use: Amadeus Passenger Recovery is accessed via a dynamic user interface which includes KPI dashboards and the option to export optimisation results to Excel
 
Resources
  • Amadeus Passenger Recovery

    Amadeus Passenger Recovery analyses the impact of multiple flight disruptions on passengers and optimises the re-accommodation process