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Amadeus PNR Claim

Amadeus PNR Claim

Amadeus PNR Claim gives airlines the possibility to authorise travel agents to retrieve PNRs that were initially created in the carrier’s system and take control of the PNRs for ticket fulfilment or further servicing.
Key benefits
  • Enables superior servicing of airline customers by allowing travel agents to modify PNRs.
  • Eliminates passive segment bookings and related costs.
  • Lightens airline staff workload by passing responsibility for PNR servicing directly to travel agents.
Main features
  • Travel agents can access and service PNRs created in the airline system.
  • Full synchronisation with airline inventory.
  • All airlines in the itinerary are notified of a new locator and controlling system.
  • Depending on the method, the following information can be transferred at claim time:
    • PNR name
    • itinerary air segments
    • itinerary auxiliary segments*
    • SSR or OSI elements
    • electronic ticketing indicators
    • remarks*
    • contact information*
    • fare elements*
    • other information by bilateral agreements*
(*) available with IATA EDIFACT PNR Claim only