Amadeus reports growth in Asia Pacific and the Middle East despite global economic downturn
Amadeus Asia Ltd was established in 1995 in Bangkok, Thailand, as a regional office to serve the needs of Amadeus’ customers in the Asia Pacific region.
Today, Amadeus has more than 1,500 employees based in 39 countries and territories in the Asia Pacific region.
The top 14 key markets are:
Amadeus has more than 19,500 travel agency customers in Asia Pacific
More than 200 corporations in Asia Pacific use Amadeus e-Travel Management as their online booking tool for employee travel
Major airlines in the region are quickly adopting Altéa as their Passenger Service System. Qantas was the first airline globally to complete migration to the full Altea suite.
V Australia is also fully operational on the system, with Singapore Airlines and Cathay Pacific in the process of migration, memorandums of understanding signed with Thai Airways and Asiana, and other airlines undergoing confidential scoping processes.
Amadeus has established a stronghold in the online travel agency sector, processing more than 51% of all online travel agency bookings in Asia Pacific.
Amadeus is also very successful in the airline e-commerce area, powering the websites of many of the region's top airlines including Qantas, Cathay Pacific, and all the major carriers in China.
Amadeus Middle East and Africa in a nutshell
Amadeus spread in the Middle East and Africa region is represented by 12 local Amadeus Commercial Organisations (ACOs) servicing 15 countries.
The operations are chanelled through five local Amadeus Commercial Organisations established in partnership with leading carriers in the region, three joint ventures with leading airways and travel agencies, three distribution agreements with local partners and one fully-owned Amadeus subsidiary.
The Amadeus System is used by:
- more than 8,850 travel agency locations in the Middle East and North of Africa area*
- and is installed on some 22,560 travel agency terminals*
Amadeus signed a deal with the Arab Air Carriers Organisation (AACO), wherein Amadeus entered into a 10-year exclusive distribution agreements with 13 leading airlines from the AACO.
The 13 airlines - Air Algérie, Afriqiyah Airways, EgyptAir, Etihad Airways, Kuwait Airways, Libyan Airlines, Qatar Airways, Saudi Arabian Airlines, Sudan Airways, Syrian Arab Airlines, Tunisair, Yemen Airways and Royal Air Maroc- account for 68% of reservations made by travel agencies in the Middle East and North Africa region.
Amadeus is the leading online booking solution provider in the world powering more than 260 websites for some 100 airlines in more than 110 markets. Arab Airlines that are currently using Amadeus e-commerce solutions include Etihad Airways, Royal Air Maroc, Middle East Airlines, EgyptAir, Tunisair and Qatar Airways.
Etihad Airways, EgyptAir, Libyan Airways, Middle East Airlines, Qatar Airways, Royal Air Maroc and Tunisair all use the Amadeus Altéa Customer Management Solution to manage their customer services from reservation to check-in.
* figures from December 2009