Support Services
Accelerate problem resolution with Amadeus products and customized solutions
I have full confidence in Amadeus. I consider them a technological ally, my first port of call to achieve sustained growth and business stability.Panturismo
Amadeus Support Services offers a range of solutions that help you match your workgroup's management style with an Amadeus approach that faciliates your overall business success. We work closely with you from beginning to end, to deliver the highest quality support services.
Amadeus Help Desk Services
Get the help you need to optimize your Amadeus solutions, and manage your business processes more effectively. With our "Follow the Sun" concept, you benefit from round-the-clock support. Our regional support centers based in
In addition, Amadeus has established a set of procedures to facilitate complex problem resolution. Our
Benefits:
· Ensures business continuity
· Offers revenue protection
For highly customized solutions: Technical Help
Technical Help services provide large and multinational travel distributors direct access to Amadeus’ third-level technical support engineers.These experts help solve complex IT challenges that customers encounter when integrating Amadeus point-of-sale applications into their own environment. Use this service to report problems via web-based problem reporting channels. Amadeus technical support engineers will provide either remote assistance or on-site help, if necessary.
Benefits:
· Peace of mind knowing that expert help is close by
· Ensures maximum availability of the point-of-sale application
For highly customized solutions: Functional Help
Amadeus customers may also benefit from professional functional help desk services. Amadeus functional experts reside at Amadeus global support centers, and help resolve specific functional and product issues. These experts use Amadeus’ problem reports, contact and knowledge management tools to ensure the highest possible quality. Amadeus support consultants have direct access to functional and development experts in each product area, to ensure the fastest possible problem resolution.
Benefits:
· Ensures maximum usage of the Amadeus applications
· Ensures problem resolution within agreed service level targets
Amadeus Migration Support Services
At each phase of migration, we support customers to ensure a smooth, timely, secure migration, as well as effective data transfer. If you need continued support after migration, Amadeus will send a specialist to your location to provide expert support “at your desk” to help trouble-shoot any issues.
Benefits:
· Helps you rapidly move forward with planning and implementation
· Ensures integrity of data transferred
Security and Configuration Services
Amadeus Security and Configuration Services enable you to work in a secure, reliable environment, and ensure that your data is accurate, protected and kept private. In addition, our
Benefits:
· Enables you to work in a reliable, secure working environment
· Protects your data privacy
Data Management Services
Our Service Management Centers uphold the accuracy of your ticketing, customer and market-specific data in the Amadeus System, including table maintenance and customer data management. They also perform host data retrieval upon request.
Benefits:
· Ensures business continuity
· Enables you to work in a reliable, secure working environment
Customer Care Services
Amadeus’ goal is to achieve the highest levels of customer satisfaction. To do this, we adopt a systematic, customer-focused approach to solving all claims issues, handling complaints, and sending notifications to cover potential issues that could negatively impact your business.
Benefits:
· Prevents potential negative business impact
· Acts as a claim arbitrator
Amadeus Custom Maintenance
Customized solutions require that maintenance services are tailored to your specific needs. Amadeus offers a range of maintenance options for all customized solutions, including options for problem/resolution services, support for upgrades and continuous improvements. Amadeus Custom Maintenance services allow you to benefit from direct access to our expert consultants, and stay abreast of the latest Amadeus products and toolkits.
Benefits:
- Provides access to experts who customize and integrate your solution
- Frees up your in-house IT resources for core strategic tasks
Early Product Release Services
Immediate product release services give Amadeus customers the edge over competitors. Amadeus consultants provide functional and technical release notes and training services for the latest release of our point-of-sale products. This keeps you in-the-know on all updates in real time.
Benefits:
· Stay ahead of the competition and get direct access to Amadeus product specialists
- Receive the fastest, latest Amadeus product features and options
Today’s travel companies need to deploy Amadeus point-of-sale software to agents as quickly and cost-efficiently as possible. Amadeus offers the tools and processes to ensure maximum proficiency. You can either gain access to Amadeus’ web-based configuration tools, or subscribe to Amadeus’ deployment services to fulfill all deployment goals.
Benefits:
· Maximum control of users’ desktops for content release and time-to-market
· Seamless alignment with in-house products and IT strategies
Educational Services
