Support Services
Accelerate time to problem resolution through technical and functional assistance on our products & customised solutions.
I have full confidence in Amadeus. I consider them a technological ally, my first port of call to achieve sustained growth and business stability.Panturismo
Amadeus is committed to providing you with a complete support solution.
Amadeus Support Services offers a range of services that enable you to match the management style of your production environment and to build a close relationship with Amadeus who will deliver timely and reliable service to help ensure your business success. We will work with you at all times to deliver high quality Support Services.
> Amadeus Help Desk Services
All the assistance you need to optimise the performance of your Amadeus Solutions and to manage your business processes more effectively.
Our 'Follow the Sun' concept may allow you to benefit from 24 hours a day/7 days a week 'round-the-clock’ support. Staff at our regional Support Centres, based in
In addition, Amadeus has established formal escalation procedures to facilitate complex problem resolution. Service Management Centre agents coordinate problem escalation by enlisting the skills of key problem-solving specialists throughout Amadeus and with business partners.
Benefits:
· Ensures business continuity
· Offers revenue protection
> Amadeus Migration Support Services
At each phase of migration, we will be supporting you to ensure a smooth, timely, secure migration, and an effective data transfer.
If you need continued support after migration, we shall be happy to send one of our specialists to provide expert on-site support services ‘at your desk’ and to help you with business process enhancements.
Benefits:
· Helps you rapidly move forward with planning and implementation
· Ensures integrity of data transferred
> Security and Configuration Services
Amadeus Security and Configuration Services enable you to work in a secure, reliable environment, and ensure that your data is accurate, private, and protected.
In addition, our Service Management Centre agents will handle the complexities of configuration to reduce your operational costs. Configuration and Management services cover Office ID management, Terminal and Printer management, and Global Updates of Office Profiles.
Benefits:
· Enables you to work in a reliable and accurate working environment
· Protects your data privacy
> Data Management Services
Our Service Management Centres will maintain the accuracy of a specific set of your Ticketing, Customer, and Market-specific data in the Amadeus System:
- Table maintenance
- Customer data management
They will also perform host data retrieval on request.
Benefits:
· Ensures Business continuity
· Enables you to work in a reliable and accurate working environment
> Customer Care Services
Our goal is to achieve the highest possible level of customer satisfaction. To do this, we adopt a systematic, customer-focused approach to solving your claims issues, handling your complaints, and sending you notifications to cover potential outages which could have a negative impact on your business.
Benefits:
· Prevents potential business impact
· Acts as a claim arbitrator
Educational Services
