Amadeus Custom Desktop
Because no two agencies are the same
Amadeus Custom Desktop enables you to increase your agents' productivity and significantly boost your sales while delivering first-class customer service. Your local content and external applications are integrated directly into Amadeus Selling Platform, in the workflow that you specify. With all the information they need at their fingertips in a customized display, your agents are able to propose a wider offering, reduce manual errors and gain time during the whole booking process. As a result, they have more time to focus on what is really important to your customers: the service you provide them with.
Customized solutions to maximize results!
More flexible products and tailored solutions for point-of-sale:
- Customization of the Amadeus Selling Platform
- You can benefit from regular releases of base-line products
- Allows the quickest return on investment for custom requests
Increase agents' productivity:
- Provides all the information your agents need in their own workspace
- Includes automated processes to reduce manual errors
- Enables a seamless flow of data from front- to back-office
Increase revenues:
- Gives you access to a wide range of external and local content
- Enhanced cross-selling opportunities
Improve customer service:
- Brings all the information your agents need at the point-of-sale
- Customized display of information in one screen to enable a smoother sales process
- Less time required on manual tasks allows your agents to spend more time on the customer
Find out how L’alianxa Travel Network and Aviatur are benefiting from their unique Custom Desktop: watch their Presidents’ video testimonials & read the case studies!
Main Features
Amadeus Custom Desktop is built on state-of-the-art technology, delivering the most sophisticated features:
| Key features | |
|---|---|
| Agent workspace | Agent default page presenting all relevant information & tools |
| Multi-content desktop | Local rail, bus or taxi providers, hotel options not available in the GDS, specific tour content, etc. |
| Workflows & automation tools | Enforce business logic and automate agent tasks |
| PNR finishing | Quality control, cross selling and automatic PNR processing |
| Integration of proprietary applications | Local databases, CRM, CTI, mid- and back- office systems |
