Amadeus Call Center Solution

A single platform for all point-of-sale activities within the call center environment, with dynamic content access and integrated profile management.

The Amadeus Call Center Solution enables you to handle calls from multiple geographical markets, dynamically accessing both local and central content. Integrated with your telephony system, clients calling in are instantly recognized making the booking process even quicker and simpler. The entire sales process, from reservations through to ticketing and fulfilment is seamless. Coupled with comprehensive analysis of your business processes the Call Center Solution will be fully adapted to your requirements.

Give your customer exceptional service...

Increased productivity:

• Reduced operational costs with a single integrated platform
• High level of automation and seamless dataflows speed up booking process.
• Workflows that enforce best practices and improved quality control maximize agent productivity

Personalized service:

• Instant caller recognition and integrated access to CRM systems or other customer databases
• Customized workflows set up according to your specifications and your customer's business needs
• Dynamic access to the most relevant content for your customer with the Dynamic Desktop and Office ID recognition

Reduced operational cost:

• Complete front-to-back platform gives single access to all point-of-sale activities
• Wide range of additional services offered around the solution; custom development, systems integration, project management and support
• Cut down on agent training, as standardized and automated workflows guide your agents through the booking process.

Main Features

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