Reliability

IT innovation supported by operational excellence.

Amadeus is at the leading edge of travel IT, committed to continual innovation in solution development, combined with the total reliability of our world class technology operations. The Amadeus security framework is based on the strict requirements of  ISO/IEC 27001:2005. The information security management system and the related security controls are built based on the best practices and recommendations outlined in the code of practice for information security management ISO/IEC 27002:2005. As a level 1 service provider for the processing of payment transactions for the travel industry, Amadeus is PCI/DSS certified which is verified by an independent PCI certified auditor through quarterly security scans of the perimeter infrastructure and a yearly audit. The centre’s operations as a whole have been granted ISO 9001:2000 certification. Regular audits ensure security measures across the whole data centre are maintained at the highest level. Communications security is very strictly managed at every level with multiple firewalls, the very latest security patches and virus protections and separate network modules for production, test and office traffic. The global Amadeus wide-area network is built with high resilience in mind. It is based on the concept of ‘no single point of failure’. Each customer has two different routes to the Amadeus system – two separate fibre channels, provided by two distinct providers and traveling over two physically separate routes. The Amadeus network has in recent years been migrated to the latest IP (internet protocol) technology. The project took five years and affected all 80,0000 connections worldwide, and with almost no customer impact as a result of the on-going work.

Our commitment is to deliver your future success by turning complex IT systems into services. Our operational objective is to deliver the highest level of availability. We build our infrastructure to deliver the absolute maximum service level possible. Eberhard Haag Senior Vice President Operations Amadeus IT Group

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