Amadeus Touchless Processing
Eliminate manual time-consuming and error-prone processes and take control of your costs with our customisable auto-fulfillment processing solution.
Great advantages for your business!
Amadeus Touchless Processing is an efficient and customisable auto-fulfillment processing solution, comprised of five modules: QC & File Finishing Module, Fraud Detection Module, Ticketing Module, Traveller Alerts Module and Reporting Module. Each module automates a set of non-revenue generating processes and together they form a comprehensive multi-GDS automated fulfillment platform, capable of integrating external data.
With Amadeus Touchless Processing you will:
- Maximise your profits by lowering your costs by
- Automating manual processes in quality control, file finishing, ticketing,notifications & reporting
- Reducing your fulfillment agents’ workload & your reliance on them by increasing the percentage of touchless bookings
- Deliver a higher level of service by
- Improving response times and guaranteeing quality of reservations
QC & File Finishing Module:
- Automates quality control and file finishing to ensure that each PNR is of optimal quality and suitably formatted for the mid and back office.
Fraud Detection Module:
- Runs a thorough customer-defined check to identify potentially fraudulent bookings.
Ticketing Module:
- Automates all ticketing and batch processing tasks and sends ticket numbers in carrier's preferred format.
- Once ticket is confirmed, automatically emails itinerary to customer.
Traveller Alerts Module:
- Generates an email on demand in customer's preferred language for schedule change notifications, seat and meal confirmations and any other type of communication.
Reporting Module:
- Generates daily and weekly reports which track the number of PNRs processed and errors generated.
- Useful analytical tool to detect areas that could benefit from further automation.
For a more detailed description of the processes each module automates, please look at the diagram below:
Main Features
| Key Benefits | |
|---|---|
| Cost-effective | Increases the number of touchless bookings, reducing your costs and protecting you from costs associated with high agent turnover and training. |
| Advanced Technology | Multi-GDS capability and ability to integrate 3rd party data. Built on Open Systems modular technology, allows quick implementation. |
| Customisable & Flexible | Implements customised rules to suit your needs and allows you to define appropriate actions and error remarks. Updates and changes rules quickly and efficiently. |
| Efficient | Autocorrects specified errors, reformats data to match mid and back office requirements and avoids manual rework. |
| Scaleable | Powerful enough to process an almost unlimited number of reservations quickly and efficiently. |
| Secure & Reliable | Processes more than 30 million PNRs and over 60% of North American PNRs each month, and has implemented over 10,000 business rules. |
Contact our Sales Team
> Amadeus Touchless Processing Commercial Team
Find out more! Download the Amadeus Touchless Processing Brochure
> Amadeus Touchless Processing Brochure
Download the Travellink case study:
