Educational Services & Support Services
Get the most of Amadeus solutions participating to our learning programmes and by accessing our 24/7 support services when necessary.
1- Maximise your learning experience
Gaining competitive advantage in a fast-paced, global marketplace requires you to respond rapidly to ever-changing business requirements and evolving technologies.
To increase your responsiveness, you need to ensure that your employees have the necessary functional skills and knowledge to work effectively.
Amadeus Educational Services offer an innovative, cost-effective method to help your staff acquire new skills and knowledge through varied training solutions.
> Amadeus e-Learning
Amadeus e-Learning is designed to give a guided, self-directed learning experience that combines both the flexibility of online learning and the safety of hands-on practice. It offers not only e-Learning content but also services and technology, and maximises the training experience with relevant, flexible online learning.
> Amadeus Instructor-led Training
Amadeus offers a comprehensive instructor-led training portfolio of courses about the Amadeus solutions that best fit your training needs. Our highly skilled in-house instructors offer their expertise to help your trainers to rapidly master the solutions.
They conduct a course either in the classical way, a physical classroom, or via a virtual classroom.
Virtual Classroom Training allows you to participate in live training events without the need to travel. You attend the training, participate in lab exercises, ask questions, and receive feedback, just as you would do in a conventional classroom, except that, you do this from the convenience of your desk or anywhere else where there is an Internet connection.
> Amadeus Blended Learning
Blended Learning is a carefully selected combination of learning methods and delivery media to maximise the effectiveness of training and the efficiency of the learner.
A blend could include e-Learning modules to learn the basics, Virtual Classroom Training for more advanced topics, and a discussion forum to receive support from the trainer or other participants. Other blends could include traditional classroom training, chat sessions, online assessments, and documentation.
2- Accelerate time to problem resolution trough technical and functional assistance on our products & customised solutions.
Amadeus is committed to providing you with a complete support solution.
Amadeus offers a range of support services that enable you to match the management style of your production environment and to built a close relationship with Amadeus who will deliver timely and reliable service to help ensure your business success. We will work with you at all times to deliver high quality Support Services.
All the assistance you need to optimise the performance of your Amadeus Solutions and to manage your business processes more effectively.
Staff at our local Amadeus Commercial Organisation are always available to respond to any technical or functional questions that you may have when using Amadeus Solutions.
Amadeus established formal escalation procedures to facilitate complex problem resolution. Problem escalation is coordinated by enlisting the skills of key problem-solving specialists throughout Amadeus and with business partners.
Our goal is to achieve the highest possible level of customer satisfaction. To do this, we adopt a systematic, customer-focused approach to solving your claims issues, handling your complaints, and sending you notifications to cover potential outages which could have a negative impact on your business.
