e-Support Centre

Easy & efficient access to Amadeus support services is at your fingertips – whenever you need it, 24/7!

Support has never been easier: The Amadeus e-Support Centre is an innovative online support solution developed specifically for Travel Agencies. The solution keeps your Travel Agency up-to-speed as it secures 24/7 access to a wide range of support solutions and information.

Ensuring assistance in problem resolution, get the most of your partnership with Amadeus!

Key Benefits

• More Accessible: online access 24/7
• Easier: enhance your support experience 
• Faster:  Improve service response time with instant access to support information 
• Cheaper: save the time and cost of Help Desk phone calls

Key Features

• Browser-based knowledge search
  The e-Support Centre knowledge base contains a wide range of browser-based help and support information such as error messages, ‘how to’ procedures and guidelines that you can capture at any time.
• Online case logging*
  If you cannot find the solution you are looking for online or need more assistance, you can log a case which will be automatically processed by your Amadeus Help Desk. You can then update it and follow up on the latest resolution status online from your PC.
• News postings
  Any changes to Amadeus functionality or system alert is posted in the Amadeus e-Support Centre to keep you informed of current system updates or performance issues.
• Easy access
  The Amadeus e-Support Centre is easily accessible via a Smart Tab in the Amadeus Selling Platform and it is available 24/7.  With a user-friendly look and feel and navigation, as assessed by usability experts, the e-Support Centre provides you with full access to information and a new innovative way to get support whenever and wherever you need it!

* this functionality may be market dependent. Please contact your local Amadeus Commercial Organisation for details

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