Amadeus Touchless Processing

Eliminate manual time-consuming and error-prone processes and take control of your costs with our customisable auto-fulfillment processing solution.

Great advantages for your business!

Amadeus Touchless Processing is an efficient and customisable auto-fulfillment processing solution, comprised of five modules: QC & File Finishing Module, Fraud Detection Module, Ticketing Module, Traveller Alerts Module and Reporting Module. Each module automates a set of non-revenue generating processes and together they form a comprehensive multi-GDS automated fulfillment platform, capable of integrating external data.

With Amadeus Touchless Processing you will:

Maximise your profits by lowering your costs by

Automating manual processes in quality control, file finishing, ticketing,notifications & reporting
Reducing your fulfillment agents’ workload & your reliance on them by increasing the percentage of touchless bookings

Deliver a higher level of service by

Improving response times and guaranteeing quality of reservations

QC & File Finishing Module:

Automates quality control and file finishing to ensure that each PNR is of optimal quality and suitably formatted for the mid and back office.

Fraud Detection Module:

Runs a thorough customer-defined check to identify potentially fraudulent bookings.

Ticketing Module:

Automates all ticketing and batch processing tasks and sends ticket numbers in carrier's preferred format.
Once ticket is confirmed, automatically emails itinerary to customer.

Traveller Alerts Module:

Generates an email on demand in customer's preferred language for schedule change notifications, seat and meal confirmations and any other type of communication.

Reporting Module:

Generates daily and weekly reports which track the number of PNRs processed and errors generated.
Useful analytical tool to detect areas that could benefit from further automation.

For a more detailed description of the processes each module automates, please look at the diagram below:

Main Features

Key Benefits

Cost-effective Increases the number of touchless bookings, reducing your costs and protecting you from costs associated with high agent turnover and training.

Advanced Technology Multi-GDS capability and ability to integrate 3rd party data.
Built on Open Systems modular technology, allows quick implementation.

Customisable & Flexible Implements customised rules to suit your needs and allows you to define appropriate actions and error remarks.
Updates and changes rules quickly and efficiently.

Efficient Autocorrects specified errors, reformats data to match mid and back office requirements and avoids manual rework.

Scaleable Powerful enough to process an almost unlimited number of reservations quickly and efficiently.

Secure & Reliable Processes more than 30 million PNRs and over 60% of North American PNRs each month, and has implemented over 10,000 business rules.

Contact our Sales Team
> Amadeus Touchless Processing Commercial Team

Find out more! Download the Amadeus Touchless Processing Brochure
> Amadeus Touchless Processing Brochure