Amadeus Quality Control
Amadeus Quality Control – total quality for every reservation, every time
In the increasing competitive climate for travel agencies it is more important than ever that you implement quality, consistency and accuracy across your business processes. Amadeus Quality Control is a flexible solution that will enable you to better manage your business practices and guarantees total quality of every reservation. Integrated with Amadeus Selling Platform and fully adapted to the agency’s own business needs and processes, Amadeus Quality Control ensures you maximise the efficiency of every sale.
Guaranteed quality...
Maximise your revenues:
- Up- and cross-selling opportunities: You can automatically propose, for example, a car or hotel booking with pre-filled information when the traveler stays more than one day in the same location.
- Enforced booking on selected providers; preferred suppliers or one-off special deals can be highlighted to the agent at the time of the booking.
- Assured data quality allows you to work faster because all information is correct the first time
High quality standards:
- Automated product maintenance and updates, and replication across all workstations
- Inclusion of host commands, external scripts or .dll programmes for automatic creation of availability or booking requests
- Every PNR is automatically and systematically checked for compliance and consistency, prior to validation
Customisable to your specific business needs:
- Customer Service is improved as rules can be associated down to traveler or company profile level
- Unlimited number and type of rules - can be associated to any element of the PNR
- Centralised & adapted to all agencies - rules can be set centrally and deployed over all agencies/offices
Interactive:
- Quality checks can be run manually ‘on-demand’ at any time during the reservation, or automatically at the end before PNR validation
Main Features
Amadeus Quality Control is built on state-of-the-art technology delivering the most sophisticated features:
| Key features | |
|---|---|
| Rule Checker & Editor |
Rule Checker: Easy activation with clear message prompts informing the agent about the PNR checking |
| Rule Administrator |
Secured access and simple deployment, inheritance mechanism, |
| Easy to use | GUI: User friendly 24/7 support: Online help and troubleshooting reports |
| Flexibility features | Quality checks Made at the time of pricing, ticketing and or at the end of the booking Flexibility to implement an internal PNR creation standard |
Find out more!
Related InfoAmadeus Selling Platform: sell more, move faster & serve better
