Amadeus Call Centre Solution
The next generation solution enabling you to operate a fully automated and personalised multinational call centre
Increasing global and regional presence, high booking volumes and high staff turnover are just some of the features that are making it difficult to provide consistent service with a personalised touch. The answer is Amadeus Call Centre Solution, a customised solution which allows you to develop a global call centre with a local feel.
Great advantages for your business!
Be both global and local:
- Deliver excellent and consistent service everywhere, thanks to customised workflows that can be set centrally.
- Complete integration with telephony system ensures that the location of the caller is identified and dynamic switching to local market content occurs automatically.
Improve agent productivity:
- High level of automation and seamless dataflows speed up booking process.
- Workflows that enforce best practices and improved quality control maximise agent productivity.
Reduce costs:
- Cut down on agent training, as standardised and automated workflows guide your agents through the booking process.
- Single access to all point-of-sale activities.
Main Features
| Key features | |
|---|---|
| Dynamic Desktop | Dynamic content availability based on customer needs, and geographical location (multi-office ID capabilities) |
| Flexible & integrated solution | Integration of the contact management (telephony) system with Amadeus Selling Platform Option of full integration of front and mid office - from sales to fulfilment- with Amadeus Sales Management Solution Seamless integration with your customer databases, CRM and customer identification systems |
| Cost-effective | Reduced time per call thanks to automation Single platform access Reduced agent training costs |
| Fully customisable | Complete workflow customisation Dynamic workflow including:
|
Contact our Sales Team
> Amadeus Call Centre Solution Commercial Team
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