Amadeus Quality Control

Total quality for every reservation, every time

         Amadeus Quality Control is the new flexible solution for travel agencies to better manage

         their business practices and guarantee the total quality of every reservation. Fully adapted

         to the agency’s own business needs and processes, Amadeus Quality Control ensures you

         maximise the efficiency of every sale.

Ben    

         Benefits   

·   Maximise the efficiency of every sale

Integrated with Amadeus Selling Platform, Amadeus Quality Control helps to increase the productivity of your agents through the systematic checking of every PNR at  time of booking. Agents are reassured that the right information is captured at the right time, avoiding manual errors and reducing  ny PNR re-work that might otherwise be required. And since quality check rules and administration are managed centrally, you can be sure that every PNR is compliant to agency standards.

With Amadeus Quality Control, agents are free to focus more on their core activities – serving the customer!
 

·   Focus on customer service

Amadeus Quality Control is totally flexible, giving agencies the possibility to define rules at an individual customer or company level, thus ensuring all individual preferences or corporate policies are adhered to at the time of booking.
In addition, Quality Control rules can be used to prompt agents with context-based cross or up-selling opportunities. Thus ensuring that for every customer the widest and most relevant sales offer is proposed, and that for the agency maximum revenue
potential per sale is achieved.
 

·   Adapted to your business needs

100% customisable, Amadeus Quality Control is managed centrally, thus allowing an agency to enforce workflows and business practices across one or multiple agencies. Data quality is assured, notably the inclusion of all mid and back office requirements.

Rules can be set and administered at all levels, and associated with any element of the PNR, giving you the flexibility to manage your business and quality processes your way

Features

Customisable:

> Unlimited number and type of rules - can be associated to any element of the PNR

> Rules can be personalised down to an individual customer or company level

> Centralised and adapted to all offices - rules can be set centrally and easily deployed across all offices

Automatic:

> Every PNR is automatically and systematically checked for compliance and consistency, prior to validation

> Inclusion of host commands, external scripts or .dll programmes for automatic creation of availability or booking requests

> Automated product maintenance and updates, and replication across all workstations.

Easy to use:

> Interactive - Quality checks can be run manually ‘on-demand’ at any time during the reservation, or automatically at the end before PNR validation

>  Intuitive graphical user interface

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