Amadeus Reissue and Refund

Complete your ticketing knowledge!

Training dedicated to:  Ticketing agents, employees of the IATA travel agencies.

Prerequisites:

• Candidates must have attended the Amadeus Basic Functionalities and Central Ticketing courses
• These courses are meant solely for IATA travel agencies
• English language knowledge required (mandatory)

Training duration:  1 day (10:00 - 16:00)

Course objectives:  By the end of this training session, the attendees will be able to process full or partial refunds and reissue  paper or electronic tickets.

Course content:

• Review fares transactions and manipulate the TSTs
• Define reissue steps
• Ticketing Reissue without additional collection
• Ticketing Reissue with additional collection
• Initiating a full refund of a paper or electronic ticket (with or without penalty)
• Displaying the Refund Record
• Processing a partial refund
• Canceling the refund from the Sales Report (paper tickets only
• Reinstate a canceled refund (paper tickets only)

By the end of this training session, the participants will be awarded with an
attendance certificate.         

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