Amadeus Rerutari si Rambursari
Completeaza-ti cunostintele de ticketing!
Curs dedicat: Agentilor de ticketing care isi desfasoara activitatea in agentiile acreditate IATA sau, in curs de acreditare.
Cerinte: Absolvirea cursurilor “Functionalitati de baza ale sistemului Amadeus” si “Emiterea automata a biletelor”.
Cunoasterea limbii engleze este obligatorie.
Durata curs: 1 zi (10:00-17:00)
Obiective curs: La sfarsitul acestui curs, participantii vor avea cunostintele necesare efectuarii diferitelor tipuri de remiteri sau restituiri automate.
Continut:
- Review fares transactions and manipulate
- Define reissue steps
- Ticketing Reissue without additional collection
- Ticketing Reissue with additional collection
- Initiating a full refund of a paper or electronic ticket (with, or without penalty).
- Displaying the Refund Record
- Processing a partial refund
- Canceling the refund from the Sales Report (paper tickets only)
- Reinstate a canceled refund (paper tickets only)
La sfarsitul acestei sesiuni, cursantii vor primi o diploma de participare
