Amadeus Reissue and Refunds

Complete your ticketing knowledge!

Training dedicated to:        Ticketing agents, employees of the IATA travel agencies.
 
Prerequisites:                   Candidates must have attended the Amadeus Basic Functionalities
                                       and Central Ticketing Courses
                                       These courses are meant solely for the IATA travel agencies.
                                       English language knowledge required (mandatory).
 
Training duration:              1 day (10:00-17:00)
 
Course objectives:            By the end of this training session, the attendees will be able to
                                      process full or partial refunds and reissue paper or electronic tickets.
 
Course content:                Review fares transactions and manipulate the TSTs
                                       Define reissue steps
                                       Ticketing Reissue without additional collection
                                       Ticketing Reissue with additional collection
                                       Initiating a full refund of a paper or electronic ticket (with or without
                                       penalty)
                                       Displaying the Refund Record 
                                       Processing a partial refund
                                       Canceling the refund from the Sales Report (paper tickets only)
                                       Reinstate a canceled refund (paper tickets only)
 
By the end of this training session, the participants will be awarded with an
attendance certificate.         

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