Reservation Solution
Let your call centre staff become productive sales consultants
The Challenge
Restricted by legacy systems which are expensive to run, cumbersome to use and designed to suit the business models of 30 years ago, it is a challenge for call centre and station staff to be dynamic sales consultants. What is required is a user-friendly booking solution, that lets reservation staff interact with their customers, and perform bookings for all types of tickets and journeys simply and efficiently.
The Solution: Amadeus Rail Reservation
Amadeus Rail Reservation Solution provides you with a highly sophisticated booking tool so your reservation staff can make both simple and complex bookings with ease. With access to multiple functionalities to personalise each journey, you can deliver a first-class service to your customers, every time they book.
Key Features
- No complex IT set up or hardware - all you require is an internet browser.
- Interactive point/click displays and simple commands make for an intuitive booking process that is easy to learn. New agents can be trained and ready to book in just 5 days.
- Seamless access to schedules, availability, fares, seat maps and customer profiles to perform real-time reservations.
- Special services (e.g. vegetarian meal, wheelchair assistance) and rail passes are easily incorporated into the booking.
- Full PNR integration.
- Secure credit card payment processing.
- Access to over 500 business functions, controlled centrally (e.g. system queues, train inhibit messages, availability, quote, automatic seat assignment, group booking workflow etc).
- Automatic generation of financial transaction records (FTR) and download to your financial system.
Benefits
Reservations staff can immediately improve productivity with a user-friendly, yet highly sophisticated booking tool which requires minimal training. A reduction in training time saves your company costs and missed new revenues - the longer staff are in classroom, the less time they are selling.
Reservation agents become sales consultants able to process many more basic to complex bookings in record time: staff can book multi-leg journeys, manage group bookings with different itineraries and control seat assignments (with automatic or override functionality), to professionally fulfill each customer’s specific rail travel requirements, and deliver a highly personalised service.
The reservation system also lets you build and price customer journeys prior to making a booking. Clients can then decide to modify or proceed with the reservation. This "prepare - check - book" process results in improved customer service and fewer cancellations.
You can upload your ancillary services (cargo, onboard meals) to the reservation platform, so agents can cross-sell on-board products and further increase revenue.
A complete record of all financial transactions (receipts, refunds) generated by each agent are stored in unique ‘Cash Drawers’. This enables you to monitor individual sales and work-shift performance.
An internal messaging system ensures your reservation agents can keep customers fully informed on any aspect of their journey, providing instant updates on train delays, schedule changes or other news.
Customers with multi-modal journeys (e.g. air, rail, hotel) have all their booking elements conveniently integrated into one master PNR.
Learn More
Why not implement the very best rail reservation technology in your booking centre to see the difference it can make to your business?
With just a simple internet line, we can have you up and running in no time at all.
Find out more about the Amadeus Rail Reservation Solution.
Find out more!
