RESERVATION Solution

Make your reservation system work for you

The Amadeus Rail Reservation Module delivers rich and complex funtionality to your reservations staff, requiring nothing more than an internet browser. The feature-rich graphical user interface enables you to train your staff quickly and easily. Search availability, quote on simple or complex itineraries, and issue tickets easily.

Control the power you give your agents and staff through modular security, releasing or restricting access to over 500 business functions as you desire. Improving customer service through your call centre has never been easier. Provide a seamless access to Public Internet bookings, Travel Agency bookings and Group bookings all through the same system.

The reservation process enables reservation agents to easily request availability, obtain a fare quote, reserve a seat/berth, enter passenger details, enter payment details, and generate ticket/s. The Reservation solution has a rich functionality to ensure that you are able to manage all booking types (e.g. group, disabled, employee and cargo etc.).

Train scheduled, estimated, and actual times are tracked along with delay messages.

Amadeus Rail Reservation creates financial transaction records whenever a sale or refund is made. These FTRs contain complete details of the transaction and are downloaded nightly to the railways financial system as part of the FTR reconciliation process. The Cash Drawer provides a complete record of all the financial transactions that a reservation agent has performed within a specified time period (e.g. on a daily basis or for the duration of a shift).

System queues are available to assist a rail carrier with daily operations (e.g. Cancellations, Groups, Confirm from Waitlist, Inventory warning, etc.), thus making workloads easy to distribute.

Seamless Reservation Process	The reservation process enables reservation agents to easily request availability, obtain a fare quote, reserve a seat/berth, enter passenger details, enter payment details, and generate ticket/s.
Hold Reservations	This function allows itineraries to be built and priced prior to making reservations.
Interactive Car Diagrams	Reservation agents can point and click on the seat/berth desired.
Automatic Seat Assignment	Allows rail carriers to nominate train services/booking classes for automatic seat assignment. The seat assignment algorithm assigns seats based on the defined snugs (groupings) of seats for each carriage. The algorithm stresses togetherness.
PNR Details	Passenger Name Records (PNRs) contain all passenger information including names, itinerary, Special Service Requests (SSRs), remarks, contact details, OPTL-Option to to Puchase Time Limit, discount entitlements, price override,and payment details. Exists a complete record of PNR history by storing a new version of a PNR each time it is updated. Supports complex bookings, e.g. passengers can have different itineraries or passengers can travel the same services in different classes.
On-line Credit Card Authorisation	It accepts credit card payments for bookings. Can be customised to interface to any payment gateway.
Ticket Exchange	This function lets an agent make changes to a passenger’s itinerary and reissue a ticket without having to fully refund the passenger’s ticket.

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