Amadeus Help Desk Services
Amadeus Help Desk Service is dedicated in providing support to customers.
Amadeus e-Support Centre
The Amadeus e-Support Centre is an online support solution specifically developed for Travel Agencies. It keeps your Travel Agency up to speed with secure 24/7 access to a wide range of support information. Ensuring assistance in problem resolution, the Amadeus e-Support Centre helps your Travel Agency to make the most out of Amadeus reservation systems.
Key Features
Browser-based knowledge search
The knowledge base contains a wide range of help and support information that you can capture at any time. Find an answer to queries through easy access to knowledge solutions using the latest information such as error messages, ‘how to’ procedures and guidelines. What about the search? The access to these solutions is facilitated by effective search methods such as matching keywords, area browsers, and step-by-step diagnostics.
Practical features
Why not open and save your favourite support solutions in a PDF-format, allowing you to store them offline, send to a friend or print as required. Keyword highlighting allows you to easily see on the screen the keywords you have searched for and also their synonyms, making it quicker for you to find what you are looking for.
Simplify your support experience
Easy access
You can access the Amadeus e-Support Centre easily via a click on the Smart Tab in Amadeus Selling Platform. If you have previously registered yourself as an Amadeus e-Support Centre user you will be directed from Amadeus Selling Platform straight to the homepage without having to login - no need to remember a username and password! If you haven’t previously registered you will be presented with a simple and instant self-registration form which you will only need to fill in once.
Amadeus Help Desk
Amadeus Help Desk Service is dedicated in providing support to customers
· First level help desk support
· Highly qualified support professionals
· Internal procedures & processes in place resulting to..
o Quick , Effective problem resolution
· First Contact Resolution - 80% of problems resolved on first call
( Reservations & Ticketing Functionality related)
· Customised service to different type of accounts
Services offered by the help desk
Functional Support
Fares Support
Ticketing Support
Phone Training
PNR consultancy services
Priority in handling AIR/CAR/HTL Norecs
Online hardware troubleshooting
PNR analysis & problem identification
System Enhancement Advisory (SEA)
Security setting management
Priority in problem escalation (if technical support needed)
PNR servicing
On site helpdesk support
Fast update of ticket quota & CIP table
Call logging tools
Helpdesk Office Hours
Monday to Friday: 0830 – 1830H
Saturday: 0900 – 1300H
Helpdesk Number: +63 2 581 9930
Fax Number: +63 2 857 7198
Helpdesk Email: helpdesk@ph.amadeus.com
Queue Address: QE/MNL1A0980/97
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