Delivering the right content to our travel agencies around the world
As a world-leading technology and distribution solutions provider, we deliver unparalleled expertise to the travel and tourism industry, including leading-edge solutions that cover airlines' unique business needs, independent of their size, business model or market reach.
Our comprehensive data processing centre in Erding serves over 74,000 travel agency locations and some 11,000 airline sales offices, totalling around 345,000 points of sale located in over 217 markets worldwide.
Delivering the right content to our travel agency partners in markets around the world is absolutely fundamental to us. We are dedicated to ensuring that we have the widest range of relevant travel content on offer – whether that is web fares, unique hotels, or the world’s widest range of cruise lines.
- Through our system, travel agencies can access flight schedules of more than 790 global airlines out of which 508 are readily saleable
- This includes bookable flights from 27 low cost carriers, representing 33% of the entire low cost market
- 312 airlines participate in our system at the highest access level that enables travel agents to secure sales in real-time as if they were using the airline’s own system to make bookings
- 209 airlines update their schedule and availability information in Amadeus in real-time providing travel agents with the most up-to-date and accurate flight information
One of our key IT solutions, Altéa Reservations is used today by more than 150 global carriers and is based on a community approach, bringing unique advantages to our travel agency community:
- Enhanced customer servicing
Altéa Reservations carriers and travel agents share the same platform for Passenger Name Records (PNRs), flight, fares, passenger and other information and the same queue mechanism. Consequently, they can freely communicate and exchange this information
- Access to the highest quality and accuracy of information
Altéa Reservations carriers use the same platform as travel agents as their prime source of information for their own reservation agents worldwide. Consequently, our travel agents are guaranteed the reliability of these carriers’ data in our system.