AviancaTaca signs landmark IT agreement with Amadeus, marking TACA as the 100th airline to select Altéa
- AviancaTaca to adopt full suite of Altéa, benefiting from Amadeus’ multi-carrier platform
- Agreement signifies the continuation of a modernisation process at AviancaTaca as it bids to achieve outstanding levels of service and efficiency across the group
Madrid, Spain, 16 February 2011 : Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, today announces it has signed a strategic IT agreement with AviancaTaca, the Latin American airline group, that simultaneously marks TACA as the 100th airline to choose Amadeus’ Altéa customer management system.
Whilst the group has to date been using various modules of the Altéa customer management system, as part of the new agreement and in line with its internal modernisation process, AviancaTaca will now adopt the complete Altéa platform across the entire group.
Furthermore, the group will quickly benefit from using the Altéa multi-carrier platform, allowing AviancaTaca to combine its several different airline codes into a single integrated availability and sales view, sharing revenue control and customer management across all carriers in the group. This will allow for tighter integration between all airlines, delivering improved revenues and enabling a seamless customer experience throughout AviancaTaca.
At the same time, the group’s airlines can begin to share PNRs (passenger name records) and customer profiles. Moving forwards, the agreement will allow the check-in process and those tasks related to flight departures to be simplified.
Fabio Villegas Ramírez, Executive President of AviancaTaca, said: "The merger of Avianca and TACA is designed to improve efficiency and deliver synergies. Working with Amadeus and a common IT infrastructure will allow us to provide a consistent service to the customer. After thorough research and consideration, we consider that Amadeus is the technological and strategic partner that we need".
Julia Sattel, Vice President, Airline IT, Amadeus added: “Both Latin and
Following this agreement between Amadeus and AviancaTaca, the Altéa customer management system has also been selected by a further nine airlines.