Amadeus e-Support Centre offers online support for travel agencies

Bangkok, Thailand (Asia Pacific), 15 December 2008: Amadeus, a global leader in technology and distribution solutions for the travel and tourism industry, is rolling out the Amadeus e-Support Centre, an online support tool for travel agents to browse support information, resolve problems and log a case to the Amadeus Help Desk. The online resource is currently in use in France, Australia, Malaysia, the Philippines and Hong Kong, and will shortly be launched in North America, Brazil, Scandinavia, Singapore, the United Kingdom, Ireland, Portugal and Latin America. 

Amadeus e-Support Centre already contains over one thousand knowledge solutions  tips and support guidelines. The wide range of resources and educational material can be searched by keyword, topic and specific system error message. All this is available at no extra cost to customers  and is designed to increase productivity and reduce telephone bills. Agents can also log a case online which will be automatically processed by the Amadeus Help Desk. Travel agents can then track the status, update or close the case online.

Amadeus e-Support Centre for Travel Agents is available in six languages and provides knowledge content specifically tailored for use by travel agents in a given market. Future enhancements will include an online “Format Finder” to help agents quickly find the right “entries”, to input when using the Amadeus system in cryptic mode and other features designed to send alerts and updates to travel agents.

Ms. Nit-Nit M. Ojeda, Manager of Customer Support & Training of Amadeus Philippines said, “We are harnessing the power of knowledge and technology with Amadeus e-Support Centre for Travel Agents. We are offering our Travel Agents a competitive advantage by giving them an additional channel of support. Our Travel Agents will no longer wait on telephone queues, or wait for fax or email replies. The information they need is readily available on-line.”

Some Amadeus customers are already making the most of the advantages that Amadeus e-Support Centre brings. Mr. Tiny Campillo, Quality Assurance Manager of Rajah Travel Corporation said, “Amadeus e-Support Centre for Travel Agents makes Travel Professionals more self-reliant, giving them the confidence to utilize the Amadeus system to the fullest. Information is easy to access, and is available any time, any day. Amadeus e-Support Centre for Travel Agents promotes the growth of Travel Professionals by allowing them to take proactive steps in maximizing their time, and gaining better knowledge of the system.”

Amadeus e-Support Centre for Travel Agents is accessible from within the Amadeus Selling Platform, the world’s most used retailing platform for travel professionals – offering the broadest travel product content from airlines, rail, ferries, hotels, cars, and travel insurance. For further information on Amadeus and their travel IT solutions, visit the Amadeus Philippines website at www.ph.amadeus.com.