Amadeus Philippines launches Amadeus e-Support Centre, a 24-hour online support solution available for travel agents

Manila, Philippines, 08 September 2008: Amadeus, the global leader in technology and distribution solutions for the travel and tourism industry, has launched a 24-hour online support solution for users of the Amadeus Selling Platform in the Philippines.

Travel agents in the Philippines will now have to spend less time on the phone to resolve their queries. Amadeus e-Support Centre for Travel Agents is an online tool accessible directly from the Amadeus Selling Platform, which means that the agent does not have to interrupt their workflow and can access it directly from their terminal. Retrieving the information needed is easy through a simple search functionality that provides immediate solutions to any questions, or doubts that a travel agent may have.

Amadeus e-Support Centre allows travel agents to spend less time on the phone – retrieving the information they need, and more time on the actual selling process – responding to customers’ needs.

Ms. Nit-Nit M. Ojeda, Manager of Customer Support & Training of Amadeus Philippines, stated, “We are harnessing the power of knowledge and technology with Amadeus e-Support Centre for Travel Agents. We are offering our Travel Agents a competitive advantage by giving them an additional channel of support. Our Travel Agents will no longer wait on telephone queues, or wait for fax or email replies. The information they need is readily available on-line.”

Some Amadeus customers are already making the most of the advantages that Amadeus e-Support Centre brings. Mr. Tiny Campillo, Quality Assurance Manager of Rajah Travel Corporation said, “Amadeus e-Support Centre for Travel Agents makes Travel Professionals more self-reliant, giving them the confidence to utilize the Amadeus system to the fullest. Information is easy to access, and is available any time, any day. Amadeus e-Support Centre for Travel Agents promotes the growth of Travel Professionals by allowing them to take proactive steps in maximizing their time, and gaining better knowledge of the system.”

Amadeus e-Support Centre for Travel Agents is accessible from within the Amadeus Selling Platform, the world’s most used retailing platform for travel professionals – offering the broadest travel product content from airlines, rail, ferries, hotels, cars, and travel insurance. For further information on Amadeus and their travel IT solutions, visit the Amadeus Philippines website at www.ph.amadeus.com.