Amadeus Agency Manager (ACE)

The travel industry’s most widely used mid-office solution

Agency Manager is the travel industry’s most widely used mid-office solution and is the flagship solution from Amadeus.  It is a proven and reliable solution that is compliant across multiple markets.  Agency Manager has been deployed and implemented in more than 19 markets with 15 000 users everyday processing more than 20 million tickets annually. 

Agency Manager is highly customisable and allows for a seamless dataflow between the mid & back-office.  It offers a tight integration between Amadeus Selling Platform (Vista) and Amadeus Agency Manager.  It is multi-GDS and open to 3rd party accounting systems.

Benefits

• Improved productivity
  - Increased automation enabling time savings from less manual work and reduced errors
• Increased service and data quality
  - Better integration between front and mid-office
  - Data validation
• Improved revenue management
  - Automated service fees calculation at invoicing

Features

• Global & local features
  - VAT handling
  - Local languages
  - Local provider integration
  - Local credit card integration
  - Global reporting
• Agenda to help plan individual consultants and the teams daily activities
• Customer, passenger, supplier, product and agency profiles
• Flexible transaction fee solution
• Consistent documentation including invoices, credit notes & vouchers
• Standard agency reports

Agency Manager additional product options

• Amadeus Accounting (ACE Back Office) 
  Improved revenue control and  data quality by offering a full general ledger with analytical accounting
• Amadeus Management Information System (ACE MIS)   
  A powerful business intelligence tool that provides management, corporate customers and everyday users with relevant information from their Amadeus Agency Manager mid-office, to make informed business decisions
• Amadeus Travel Packaging (ACE Production)
  Handling tailor made trips, in-house products and groups & incentive packages

Services offered around Agency Manager

• Amadeus Hosting
  Highly secure and reliable ASP service enabling travel agencies to outsource the operation of their Amadeus Agency Manager mid and back office system
  

Other solutions
Global MAX (North America only)
North America's leading information management system for the travel industry - Powerful accounting, general ledger, ARC/BSP processing and reporting in a single application

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