Amadeus Call Centre Solution

A single platform for all point-of-sale activities within the call centre environment, with dynamic content access and integrated profile management.

View the Call Centre Solution multimedia demo

The Amadeus Call Centre Solution enables you to handle calls from multiple geographical markets, dynamically accessing both local and central content.  Integrated with your telephony system, clients calling in are instantly recognised making the booking process even quicker and simpler.

The entire sales process, from reservations through to ticketing and fulfilment, is seamless, and coupled with comprehensive analysis of your business processes the Call Centre Solution will be fully adapted to your requirements – ensuring you really do get more from your call centre!

Benefits

• Reduced operational costs with a single integrated platform 
• Increased productivity of agents with simple and dynamic booking and fulfilment processes
• Consistent service delivery across different customers and multiple markets

Features

• Telephony / contact management system integration into the Amadeus Selling Platform (Vista)
  - Auto-initiation of PNR at time of call for more efficient call-handling
• Integration of customer databases, CRM and customer identification systems
• Dynamic content availability based on customer needs, and geographical location (multi-office ID capabilities)
  - Access to local and customer-specific content via Smart Tabs
• Single interface to issue airline tickets across Europe
• Full integration from front-to-back office – from sales to fulfilment - with the Amadeus Sales Management Solution (Vista +ACE)
• Centralised processes and cross-border support
  

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