Dear all,
Welcome to the second edition of The Amadeus Independent: our newsletter designed specifically for small, niche and independent agencies.
Change is very much in the air; technology is evolving customer needs, modifying people's behaviour and the way we all interact and work together. It is clearly paving the way to our future, and we ignore it at our peril. Still, we have all been in tune with technology for some time now and have found that it not only offers more choice and freedom to the travellers but also gives agencies the opportunity to service their customers better while affording them greater control and productivity.
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In this month's issue...
...we focus on the huge impact technology had and will continue to have on our industry, and how the right technology can really help smaller agencies differentiate themselves and compete against the web. Are you up to speed on the possibilities offered by Web 2.0?
Technology opens up a whole world of opportunities for growth... Find out how you can make your customers feel truly looked after: for example, book their flight, hotel and car rental and then add airport parking and transfer, or even the best table in a great restaurant and a show to finish the perfect day! It's all at your agents' fingertips!
Remember last month, we talked about how to fill the gap made by the disappearing commissions and not only maintain but even increase your income? This month, we'll discuss how automated fee calculation (as opposed to manual calculation) can help you boost revenue and save valuable time on administration tasks! Essentially, it can help you concentrate on what you do best: selling to your customers!
So, read on... and don't forget to give us your feedback!
Michele Pluim
Editor
P.S. Do you have a question or burning issue you would like to see explored in The Amadeus Independent?
Just send me an e-mail at mpluim@amadeus.com
In next month's issue we'll look at how agencies are winning more business by specialising and how having access to new and high commission content can make a world of difference.
And don't forget, if you missed last month's edition of The Amadeus Independent you can still read it right here!