EDITORIAL
Welcome to the seventh edition
In this issue we talk about how customers’ travel-buying is changing rapidly, how the younger generation of travellers is becoming increasingly independent, and about the impact this change in buying behaviour has on the independent travel agency... Read more
Michele Pluim Editor, Amadeus Independent
THIS MONTH'S ISSUE
WHAT'S NEW?
Give your customers peace of mind
Why do your customers keep coming back? Why do they tell friends and colleagues about you... Read more
IN THE SPOTLIGHT
A seemingly small step to great efficiencies
Good news! E-ticketing is no longer the exclusive domain of... Read more
HOT TIPS FROM THE EXPERTS
No online agency can compete
The Internet and the mobile communication industry have changed business dynamics... Read more
INDUSTRY NEWS
Results of the Quick Polls
Here you find the combined results of your answers to our quick poll for the months of September... Read more
SERVICES CORNER
Who takes care of those who care?
You are forever urged to improve your services and (rightly) advised to enhance your... Read more
QUICK POLL
Have your say
Every month we ask you about the important issues facing travel agents. Take our quick poll now