In the spotlight
Amadeus Hotels Plus - making your customers happy - fast
For years you asked us to make hotel booking through the system as easy and reliable as booking direct. Well, we listened, invested, and put our 'techies' to work. The result is Hotels Plus, the most complete, reliable and user-friendly booking application you can imagine which lets you increase productivity and build customer loyalty.
Hotels Plus is fully integrated in Amadeus Selling Platform - all we have to do is add a new tab.
A new shopping experience
With Amadeus Hotels Plus, you benefit from a completely new shopping experience: you shop from maps, you have dynamic filter criteria, hotel ratings and sorting, custom amenities are at your fingertips, and you can compare hotels and prices and e-mail a proposal to your customer. While you have a user-friendly application and an intuitive, easy-to-use GUI, and you no longer have to call the hotel, wait, fax, wait, call, wait ... your customers benefit from speed, reliability, and from an efficient, professional and immediate service. And, guess what? They come back for more. Wouldn't you?
Hotels like it too
What's more - and a very important 'more' for travel agencies it is - hotels love Hotels Plus, and hotels are increasingly adopting it. The hotel industry has it's own challenges: guest expectations are changing fast; the whole industry is changing fast, and so, of course is technology. And that's why Hotel Plus is so very much welcomed. Hotels Plus is one of the new technologies emerging to meet customer's needs and change buying behaviours.
Everything you asked for - and more!
When we talked to you, our travel agency community, you said you wanted to be able to easily serve the business as well as the leisure traveller, you wanted multimedia, quality pictures, short marketing texts and multilingual applications: French, Spanish, German, Italian... You said you needed destination content, user-generated content, pre-paid rates and mark-up possibilities. All this and more is Amadeus Hotels Plus and, as you know by our record, there will soon be more since we never stop investing and inventing. For example, in the near future, travel agencies can expect hotels to provide destination content and robust content - including 3D, virtual tours and 360° panoramas as a standard.
Happy return customers
While you benefit from an important increase in productivity as well as generous (and guaranteed) hotel commissions, you will satisfy your customers as well as surprise them by such a fast and reliable service well beyond the commodity of an airline ticket and/or a slow and clumsily laboured hotel offer and booking process; and those customers will rather come back to you because all their needs are met at point of sale - and are met with an easy smile.
Want to know how you, too, can create customer loyalty with Amadeus Hotels Plus?
Please contact your local Amadeus Commercial Organisation for details.
We'd love to hear from you! Please share your experience with our readers. Tell us your story and we'll feature it in the next edition of The Amadeus Independent!