EDITORIAL
Welcome to the fourth edition
We recently asked ourselves, what business are we in? The conclusion was simple: we're all in the business of attracting customers... more and more customers and, in the ideal case,
make sure they come back to us again and again... Read more
Michele Pluim Editor, Amadeus Independent
THIS MONTH'S ISSUE
WHAT'S NEW?
Free time for customer care
There is an answer to your sigh, "I just don't have the time!": continue with the automation of... Read more
IN THE SPOTLIGHT
Amadeus Hotels Plus
For years you asked us to make hotel booking through the system as easy and reliable as booking... Read more
HOT TIPS FROM THE EXPERTS
The web matters
We wanted to look at the web again because it grows and changes almost by the day and now... Read more
INDUSTRY NEWS
What makes you special?
The two extremes: product commodity on the one hand and customer - focused businesses... Read more
SERVICES CORNER
Virtual Classroom Training
The best of web-based and instructor - led training! In this, the third part of our learning... Read more
QUICK POLL
Have your say
Every month we ask you about the important issues facing travel agents. Take our quick poll now